Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and diverse features, including inventory management, complex delivery systems setup, and delivery days customization based on zip/postal codes. It's reliable for handling both delivery and collection orders, with customization options for each delivery method. The customer service is praised for quick responses and expertise. Merchants also value its ability to provide competitive shipping rates and accurate delivery cost calculations.

September 1, 2023

good service and has solved many technical issues with me! highly recommend! rahul helped me a lot!

Time To Gold 糕點時光
Hong Kong SAR
9 months using the app
Logbase replied September 3, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us. We're dedicated to offering you assistance and support whenever you need it.

Edited May 17, 2023

Today (5/17/2023) I was helped on ZOOM by Febin. He was very knowledgeable and answered all of my questions. Thanks Febin!

It's a bit difficult for beginners to set up, but the help from customer service is great. They will walk you through everything you need.

Flowertown Speaking Roses
United States
3 months using the app
Logbase replied May 10, 2023

Thank you very much for taking the time to leave us this wonderful review! It was great assisting you and please feel free to contact us at any time. We'll be always happy to help you.

August 23, 2023

Rahul was very helpful to resolve a slight issue during setup, all resolved and app appears to be working as planned.

Jimboomba Turf Group
Australia
About 1 year using the app
Logbase replied August 30, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

June 10, 2023

the support on this app is next level!!! They do a zoom call with you and literally set everything up for you.

Kim King's Kitchen
Philippines
Over 2 years using the app
Logbase replied June 10, 2023

“We're really grateful and appreciate you taking the time to share your rating with us."

July 10, 2023

I was having trouble with our stores unique settings and the chat feature was very helpful. They stayed until it was right. It is nice to know that I can get help whenever I need it.

Mary's Power Kitchen
Canada
About 2 months using the app
Logbase replied July 10, 2023

Thank you for the wonderful review! We very much appreciate you for taking the time to leave us your valuable feedback.

May 15, 2023

Their service is amazing. They always go above and beyond when it comes to tweaking the app to work better for my scenario and to help me get things set up.

The app works as described and has not given me any significant issues and the few things I did have due to conflicts with other apps, the support team fixed quickly.

Enjou Chocolat
United States
About 1 month using the app
Logbase replied May 16, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

October 5, 2023

Good app, needed some help setting up and Rahul helped me with everything needed. Would recommend to anyone!

Wholesale Flowers Vancouver
Canada
9 days using the app
Logbase replied October 6, 2023

Thank you for sharing your fantastic experience with us, we truly value your positive feedback. Should you need any more help or have any other questions, please don't hesitate to reach out. We look forward to the opportunity to assist you again in the future.

August 23, 2023

Sudhan is a kick-ass helper! He helped set up my Delivery rates and delivery conditions, accessed my computer using zoom calls, and walked me through every part of the process. Very helpful. Even when I couldn't do things, he allowed me to sit back and watch him set up each scenario on my page.
Thanks!

SensibleEdibles
United States
17 days using the app
Logbase replied August 24, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

June 1, 2023

Absolutely amazing app. Fits all our requirements and their customer service is unparalleled. Their team is great and Dhinakar was able to help us with our queries in an effective manner. Keep up the spectacular work!

Cacaobleu
India
8 months using the app
Logbase replied June 1, 2023

Thank you very much for taking the time to leave us this wonderful review! It was great assisting you and please feel free to contact us at any time. We'll be always happy to help you.

April 29, 2023

Dinesh was great to work with and help me out a ton with a setup problem I was having. I will defiantly reach out to them for further assistance.

Patriot Laser Works
United States
7 months using the app
Logbase replied April 29, 2023

Thank you for taking the time to share your experience with us. We're glad to have been able to meet your requirements and we look forward to serving you again in the future.