Plex: Delivery Estimation Date
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I've reached out to their development team numerous times about the order delivery date not being displayed on the order confirmation page. I have customers constantly reaching out requesting this information. At first I was told that the information was there, then I ran a test and saw that it wasn't. I reached out to them numerous times over a month-long period. They finally contacted me and told me that it wasn't there after saying that it was and offering to make the changes. They said that they would send a collaborator request to make the changes. No request ever came. Then I reached out to them again. This time they told me that the change would be available in a future release and that they didn't have a release date. I asked them if they could make the change since they already told me that they would. Still haven't heard anything back. Their customer service isn't great and you shouldn't have to constantly follow up with them. Especially after they told me that the delivery date was on the confirmation page, then told me they would make the change, and now waiting on a release date....
I wish we could use this app however this is no support for setting different timelines for different shipping zones or shipping methods. Your only option (that I can find at the time of writing this review) is to set a blanket "x" day(s) shipping time on your product.
There is not enough tools to offer an accurate time frame that we can stand behind at this time. However we look forward to seeing this app updated in the future to support different time frames based on the customer's location.
Easy to setup, intuitive menus. Had a problem with the widget not showing up. But razin resolved the issue. Definitly worth the money!
Razin was superb, very helpful.
it worked fine
Great app
great and easy to customize
good，I'm learning how to use it.
very good app and customer service
Bonne application merci Razin
I love this app, I highly recommend this. Great service
If you opt for their free plan, they offer customer service and assistance with setup. Thank you.
Professional application, helpful support, perfect!
Excellent service
Tested 15 different Estimated Delivery Apps. This is the only one which allow us to easily exclude or include collections and products. When you work with thousands of products and almost a hundred collections this became very important.
We had one small issue with the display (our theme) - it was immediately sorted via online chat.
It is actually funny considering that we almost did not consider testing this app because of its low monthly cost. What a great value app this turned out to be. Almost a "must have" app.
Great simple app that lets your customers know when they should receive their product. There is also a nice countdown timer to create a bit more urgency. Great support as well with any technical issues.
L'application est vraiment exceptionnelle. Il offre une large gamme d’options de personnalisation qui répondent à diverses préférences. Sa conception légère s’intègre parfaitement au site Web, améliorant ainsi l’attrait esthétique global. De plus, le support client est exceptionnel ; ils ont rapidement traité et résolu mon problème en quelques secondes.
Ottimo servizio, l'applicazione funziona perfettamente e l'assistenza clienti è professionale e veloce
Ho chiesto una personalizzazione per il mio negozio ed hanno fatto un lavoro eccellente!
grazie ancora
Great app, does exactly what it says
Very good
perfect application and good support, Thank you
thanks
It's exactly what I was searching for, I can't believe this is free
Very helpful staff. I received assistance from Razon and he was exceptional.
amazing
Vary good appliction and sav
Customer Support is excellent and fast. This app is much needed to solve the query of each customer automatically. The issue I faced was resolved by the help of customer support. Its working perfect!
Razin did awesome!
Excellent.
Great app, absolutely love it. is there some way to translate texts to other languages as well?
BIEN
Dommange bugg de l'application impossible de l'installer et l'utiliser. j'approuve l'installation mais rien ne change. la période d'essai dimunie alors que j'ai meme pas accès et j'ai une page blanche.
Nous avons déjà résolu ce problème comme nous l'avons remarqué. Nous vous en avons également informé par e-mail.
Si vous rencontrez toujours des difficultés à utiliser, veuillez nous écrire à shopihelp@pleximus.com
Perfect app for reassuring the clients. Razin the developer has been really helpful and reactive, now it's working like a charm!
I had a small requirement and I wrote to them through chat and they answered immediately. They were very kind and helped me, and my requirement was solved after 24 hours. I recommend them, the app is excellent. I definitely recommend this app
As a Shopify store owner, I'm always on the lookout for tools that can streamline my operations and enhance my customers' shopping experience. Discovering the "Plex: Delivery Estimation Date" app has been a game-changer for my business. This app is not just a tool; it's a comprehensive solution for managing delivery expectations.
What I Love About the App:
Precision in Delivery Estimates: The accuracy of the delivery date estimations is remarkable. It has noticeably reduced customer queries about shipping times, fostering a sense of trust and transparency.
Effortless Customization: The app's flexibility in customization allows me to align it perfectly with my store's theme. Adjusting colors, fonts, and sizes is straightforward and enhances the aesthetic appeal of my site.
Simple and Intuitive: Setting up the app was a breeze, thanks to its user-friendly interface. It required no technical expertise, which was a significant relief.
Product-Specific Settings: I particularly appreciate the ability to set different delivery dates for individual products, which is crucial for stores with a diverse inventory.
Impact on Sales: Since integrating this app, I've observed a decrease in cart abandonment and an increase in conversions. It’s clear that customers appreciate knowing when they can expect their orders.
Exceptional Customer Support: The support team deserves a special mention. They are responsive, knowledgeable, and genuinely dedicated to helping merchants. Their assistance has been invaluable in optimizing the app for my store.
Seamless Performance: The app runs smoothly without affecting my store's loading speed, ensuring a pleasant shopping experience for my customers.
Conclusion:
"Plex: Delivery Estimation Date" is more than just an app; it's a vital component of my store that has significantly improved the way I manage deliveries and communicate with customers. The team behind this app has done an incredible job in terms of functionality, ease of use, and customer support. I highly recommend it to any Shopify store owner looking to enhance their delivery management system. A solid 5-star rating is well-deserved!
great app, and great and fast support from Razin!
Thanks!
excelente app para tener en las empresas, da orden, claridad y buen servicio a los clientes
lo mejor de todo el soporte tecnico
The staffs are helpful. I was having issues with this app but the staff named ' Razin ' helped us solve the problem. Prompt respond. Great service.
Thank you for your review! I'm glad to hear you're satisfied with our support.