Order Desk

This App is amazing. The customer service is outstanding. If you want to grow larger than just a small store and have multiple fulfillment centers and sales channels, this is the app you need. We are very please with the capabilities and ongoing support. Also new features are released at times that it seems we really need them. Thank you!!!!

PROS
1. We've been using Order Desk for 4 years. Functionally, works well.

2. Their support is very attentive to any issues and responds back quickly with good quality responses.

CONS
1. They double bill us hundreds of dollars a year. We import thousands of orders from our print-on-demand customers. The flow is such that it goes to one 'store' and then needs to be copied to a 'main store'. This doubles the amount of orders and doubles the amount Order Desk charges us. Their support says there is no other way. At this point, switching over all our customers to another platform would be very expensive in time and money. I wish we knew this from the start.

2. Their support wont do the actual setup steps for you. On complex flows with hundreds of customers, you have to do it while they hold your hand.

Over the years we have tried to use a lot of apps and dealt with quite a few companies, and never have we had an experience like this. The personal service, customized to our needs was unparalleled. We have never seen a company that was so readily accessible, responsive, and eager to think outside the box to help us achieve our goals. We are looking forward to a very long and prosperous relationship with Order Desk!

This app is absolutely amazing. Actually, it is not only the app. It is customer service. Nowadays, you have tons of apps to choose from, and in my opinion, what makes the difference is the support. Order Desk offers an OUTSTANDING customer service, and everyone in the team goes the way and beyond trying to help and accommodate your needs. I was terrified to change connectors as we have a quite complicated operation, and we deal with several different marketplaces other than Shopify, but they surpassed our expectations. The fact they did not offer phone support was the reason why I almost did not go with them, but I decided to give it a try, and honestly, their email support is one of the most efficient and fast supports I have experienced, so I am delighted. Highly Recommend!!!

I wish I'd found Order Desk 2 years ago! The customization and level automation possible is saving so much time, and removing the possibility of human error in a lot of repetitive processes.

Each time I've reached out to support with questions about getting everything set up, their responses have been prompt and incredibly helpful.

I really can't speak highly enough of our experience so far with Order Desk.

Even though this app didn't met our specific needs I am so impressed with the developers customer service that I would recommend giving Order Desk a go. They are extremely reputable and fair to deal. I am very appreciative of your response & customer service. Well done guys!

I was going to hire an employee to do this stuff - and instead I got Order Desk. Easily one of the best software experiences that I have ever had. Great product. Simple, relatively intuitive interface. Infinitely customiseable. Fantastic support team who help to ensure its set up and working as efficiently as possible for your business. I highly recommend Order Desk.

Amazing app! Order Desk allows you to easily create flexible custom logic to solve specific problems for your business. In contrast to other apps that offer a fixed set of features or require a developer for customizations, Order Desk has an intuitive rule builder that allows you to create custom workflows to meet specific needs. Customer Service is A+, they go above and beyond to help you reach your goals (shout out to Yambo!). All in all, very pleased with this app.

I can not praise Order Desk team enough for their software and for their support as well. I have been using StitchLabs for the last 3 years and am switching to them since we can see the value in what they offer. They have some amazing features of Order management and with some basic knowledge, the back end can be programmed to automate ''a billion'' of small tasks that save so much time to a small enterprise like ours. We have set it up with Shopify, Amazon, eBay, Paypal, Stripe and to so much more through Zapier. Plus we are now saving more since it integrates direct with ZenDesk (ticketing software) and that means we save another sum from not needing Channel Reply. What amazed me the most is the speed that this software is running between tasks and the information presentation from the different channels. If you are a drop shipping e-commerce stop looking...you found it! Well done David and the rest of OD team.
P.S
The price that they offer this is ridiculously low.
**We are not affiliated, just happy thankful customers!! George From FurnitureStop.co.uk

Really great tool if you run multiple shops with different processes. Very flexible to configure and great to integrate with other services.
But the best part is their customer service. I lack the proper words to express how great that support is. Huge thumbs up!