Order Desk , 43 条评论

整体评分
4.8
每个评分等级的数量
  • 95% 的评分是 5 星
    41
  • 2% 的评分是 4 星
    1
  • 0% 的评分是 3 星
  • 2% 的评分是 2 星
    1
  • 0% 的评分是 1 星
2023年2月28日

PROS
1. We've been using Order Desk for 4 years. Functionally, works well.

2. Their support is very attentive to any issues and responds back quickly with good quality responses.

CONS
1. They double bill us hundreds of dollars a year. We import thousands of orders from our print-on-demand customers. The flow is such that it goes to one 'store' and then needs to be copied to a 'main store'. This doubles the amount of orders and doubles the amount Order Desk charges us. Their support says there is no other way. At this point, switching over all our customers to another platform would be very expensive in time and money. I wish we knew this from the start.

2. Their support wont do the actual setup steps for you. On complex flows with hundreds of customers, you have to do it while they hold your hand.

MiamiSublimation
美国
接近3年 人在使用应用
Order Desk已回复 2023年3月9日

Thanks for taking the time to share your honest thoughts with us, and for the kind words about our support team.

To echo our discussion via email, the way that you use Order Desk requires multiple instances of yours orders to exist. To ensure that each order is properly stored and insured, we charge a small fee for each order, whether or not it’s a copy of an existing one from another store.

Thanks again for using Order Desk for as long as you have, and we look forward to our continued partnership.

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