Automate your workflow with our powerful rules engine. Take action based on any set of criteria and make order processing a breeze!
Shopping carts, shipping, fulfillment, on demand printing, CRMs, Amazon FBA and more!
From reports to email templates, you'll have the power to customize every step in your workflow to fit your individual needs.
About Order Desk
Order Desk's dynamic toolset can be customized to match your unique order workflow.
If your workflow requires different actions to be applied to different kinds of orders, our rules engine is the solution for you. Our rules engine is the core of what makes Order Desk’s automatic processing so powerful. You can do almost anything to an order based on any set of criteria you wish. Our rules are all chainable, duplicatable and easy to manage. They’ll make processing your orders a breeze.
If your business relies on other suppliers for shipping, Order Desk can automatically split your orders by supplier and route the orders to the required dropshipper. Orders can be sent one at a time via email or a CSV file can be sent via email or FTP. We even provide an interface for the dropshipper to send back tracking details so your process can be fully automated.
Our integration with EasyPost allows you to print your labels from virtually any carrier right from Order Desk for just 3¢/label. There’s no monthly fee to use EasyPost and you’ll have access to the USPS Commercial Plus pricing for extra savings. Pro users have access to the PrintNode integration (easy printing from your thermal printer).
The Order Desk dashboard shows your order trends at a glance. You’ll have access to completely customizable reports showing per-sku orders, order totals by date, and a handy picklist. Each folder can have its own customizable columns and you can easily get the total for a particular column across all the orders in the search, making it easy to get things like total tax collected or shipping charged over a certain time period.
If your credit card processor is supported, Order Desk can process full or partial refunds for your customers directly in the app. You can also use Order Desk to capture pending credit card transactions. These events can even be tied to a rule like 'when the order gets moved to the Pending folder, capture the card charge' or 'when the order gets moved to the cancel folder, attempt a complete refund'.
Our default email template is setup for you to send shipment tracking details to your customers. Our templates are flexible so you can also send dropship request emails, customer confirmation emails, or even a backorder notice. With the Twig templating language, you'll have the flexibility to create a template as simple or complicated as you like.
Order Desk’s API can interact directly with their orders. Insert orders directly, change an address, change a folder, or get the latest inventory numbers. Our REST-based API is easy to use and allows you complete freedom to manipulate your orders in whatever way you need.
Pricing 30-day free trial
External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
I have to say, I have never experienced customer service like this. This is one of, if not, the best company I have ever worked with. I was desperate to get everything set up and Louie, with order desk, was unbelievable and went above and beyond to help me. I can honestly tell you, if any of you are hesitant to purchase this addon listen to me. WORTH EVERY PENNY AND THEN SOME!! Thank you Louie for your outstanding customer service and at 64, I have learned from you and Order Desk. The Best of the Best!! Carl Rancher's Prime
Carl, your kind words made us smile this morning. Thanks for your thoughtful review, and of course for using Order Desk!
throughline coffee co.
Amazing app! Order Desk allows you to easily create flexible custom logic to solve specific problems for your business. In contrast to other apps that offer a fixed set of features or require a developer for customizations, Order Desk has an intuitive rule builder that allows you to create custom workflows to meet specific needs. Customer Service is A+, they go above and beyond to help you reach your goals (shout out to Yambo!). All in all, very pleased with this app.
Firstly - almost no other apps or services do what Order Desk does. It can stitch together anything to anything (different selling channels <> different fulfillment providers, on-demand printers, etc.). You can craft unique rules for each instance and the platform keeps great logs. There is a bit of a learning curve, but once you 'get it', you get it and it is like a box of legos... you can build whatever you can imagine. My favorite part of Order Desk is the support. They were AMAZING when we tried to setup our brand's super odd and different requirements. They helped us debug and test and made recommendations. When one of our main on-demand partners had a MAJOR technical glitch (but wouldn't admit it), Order Desk devs were there to troubleshoot - and talked directly to the on-demand printer to fix the API. Fantastic communication, transparency and an all around great attitude. High fives to Louie, Katie and Pieter over there at Order Desk. You guys rock!
Thanks for the kind words, Charles! High fives are gladly received and reciprocated.