Order Desk

This app is absolutely amazing. Actually, it is not only the app. It is customer service. Nowadays, you have tons of apps to choose from, and in my opinion, what makes the difference is the support. Order Desk offers an OUTSTANDING customer service, and everyone in the team goes the way and beyond trying to help and accommodate your needs. I was terrified to change connectors as we have a quite complicated operation, and we deal with several different marketplaces other than Shopify, but they surpassed our expectations. The fact they did not offer phone support was the reason why I almost did not go with them, but I decided to give it a try, and honestly, their email support is one of the most efficient and fast supports I have experienced, so I am delighted. Highly Recommend!!!

Update- I am coming back on 4-22-22 to update this and specifically shoutout Darren at OrderDesk. He has helped guide me and been infinitely patient through working out issues with a pre-order workflow. This has helped us immensely, and WOULD NOT have been possible without him taking time to support me through this and answer too many questions to count. OrderDesk support is unmatched. --------------------------------------------------------------------------------------------------------Let's talk about the biggest reason you should use Order Desk. Help and support. We have had a somewhat difficult time transitioning from legacy WooCommerce to Shopify, especially in the area of 3PL connection. Order Desk support has been the most insanely helpful group of people in this process. They have answered every question quickly. If I had questions that went beyond the original reason for support, they followed up and answered until I was completely clued-in. The service reps are always kind, courteous, fast to respond, knowledgeable, easy-to-understand... I am running out of adjectives. If you need the functionality that Order Desk provides, then stop looking at competitors and use OD. OD itself is great and easy to use. But that's not uncommon in the Shopify App and SaaS ecosystem. The real reason to choose OD is because their support will 100% have your back when you need it most. I cannot stress this enough. It is one of the best support interactions I have ever had, REPEATEDLY. EVERY SINGLE TIME. And to be honest, I have been contacting them about things that OD was a PART of, but not a problem point. They have been helping me work through issues that OD didn't even cause or fail in, but where it was just one link in the chain. Do it.

I have to say, I have never experienced customer service like this. This is one of, if not, the best company I have ever worked with. I was desperate to get everything set up and Louie, with order desk, was unbelievable and went above and beyond to help me. I can honestly tell you, if any of you are hesitant to purchase this addon listen to me. WORTH EVERY PENNY AND THEN SOME!! Thank you Louie for your outstanding customer service and at 64, I have learned from you and Order Desk. The Best of the Best!! Carl Rancher's Prime