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"Great app with excellent customer support!
This app has been a game-changer for us. It lets customers update their orders or shipping addresses themselves before we ship, which is a huge help since we work with international 3PLs and sometimes miss their emails before it's too late. We're really happy with it!"
Incredible app, how has no one thought of this before? We've saved ourselves hundreds of support tickets in the first month, can't wait to see what this does for us through Winter peak.
Easy to setup with support from Hamish and the team who are super approachable when we've needed some help or tips on making the most of the app.
Fantastic, saves heaps of time not having to update customer addresses!
We utilize this to cut down on the number of edit/cancellation requests we receive and have definitely seen an improvement! Hamish and his team are really responsive and constantly making updates. Definitely recommend Order Editing for self-service edits and more!
Good stuff, some minor issues but the founders are constantly improving it and there is no other app that offers this functionality
We upgraded our transaction emails installing both Wonderment and then Order Editing - a leathal combination giving us immediate ROI. It's a no-brainer app to plug in.
The team were very helpful during onboarding and the aftercare support equally as good.
James
Balance Coffee
Great app, customer service is direct and efficient.
The app has been amazing and really made things easier for our CX team. Ran into a few issues setting up and Hamish jumped on a call with us to solve them asap. Great support, great app. Plus helps drive extra revenue.
A few teething problems but Hamish and the crew are super responsive and couldn't be more helpful to troubleshoot. Not sure if it will be beneficial moving forward but sticking with it for the moment :-)
This app would be great if it actually worked. We had multiple customers cancel their orders and have it NOT come through on the back end, so we shipped the orders anyway. I reached out to customer support and was told it was fixed, only to have it happen again.
This has cost us hundreds of dollars in product that isn't returned to us, and the cost of shipping/returns for the customers that DID return it.
I don't trust that any part of this app is working.
Hi Sara, It's Hamish - the founder. I'm sorry that we failed to cancel orders in Shopify for you.
It's our responsibility to make sure your app is setup correctly. Worse still we had every opportunity to when you contacted us. The team and I let you down and that's crushing.
I'm hoping you get back in touch so we can reimburse you for your losses in full.
I'm proud to share we have just hired a Merchant Success Manager to ensure this never happens again.
Thank you for your honest feedback and despite everything, I'm appreciative of you trying us and making comments about the potential greatness of what we built.
If there's ever a second chance, we will set you up best practice in a heartbeat and open an immediate communication channel like Slack to support you better.
You have my email always, hamish@orderediting.com