Order Editing | Upsell

Hamish was great in getting up set up and we have seen a HUGE reduction in customers ordering the wrong size of selecting the wrong delivery option. It has helped improve our customer journey definitely!

Order Editing is a must-have app for any Shopify store that wants to provide exceptional customer service and reduce administrative overhead. This intuitive tool empowers customers to make changes to their orders, such as modifying quantities, swapping items, or updating shipping addresses, without the need for manual intervention from store staff.

Really easy to get started - it actually does just work with minimal effort involved. Our customers are taking advantage of the ability to amend and add to their orders without having to contact us. Overall I’m very impressed.

HIGHLY recommend this app. It has saved us so much time for our customer service team. This is a no brainer app for any store to use and their support is amazing.

An app to cause an issue that has been around forever that everyone has ignored until now!!

Very cleverly designed for any merchant with customer care teams needing more time, it is a lifesaver.

Really love the Order Editing! Customers get the benefit of making adjustments needed in a very convenient and easy way within an hour of placing their order. So many times customers check out using a payment that has an old email address or shipping address but this app lets them make changes without having to reach out to customer service.

The opportunity to add product to the order after checking out is awesome too! We love seeing the upsell revenue generated post purchase.

And as a CX Manager, I appreciate how quickly we are able to get support when questions arise.

The app has been great for us since installing, a real must have and can see it being installed on every website as standard in the future.

Order Editing has been a game-changer for us. It was seamless to integrate with step-by-step support of the Order Editing team. Not only has it helped our inbox, it puts the power back in the hands of the customer, so that panicked realization of the wrong address or size, can quickly and seamlessly be handled without having to wait for a response from CS. The bonus is the easy upsell post-purchase without feeling pushed on the customer! Easy 5 stars.

a team member brought this app up as a suggestion of a way to mitigate/minimize the amount of tickets we get regarding people entering their address wrong, ordering the wrong item, and so on. Packages going to the wrong address, people ordering incorrectly, etc...can be costly for us as a business, from a shipping/reverse logistics standpoint, and from the perspective of team hours spent dealing with these customer errors. When we installed Order Editing, there was a fair amount of tweaking that needed to be done to get it running and customer-facing, but Hamish and Kiril were absolute rockstars, totally dedicated to their product and helping their customers. Love working with teams that care to this level. Order Editing has helped cut down on tickets, and produced additional revenue through added products! Highly recommend!

A dream come true for a small / mighty team! Super easy setup, and I love the ability to upsell customers while providing an easy self-service option to make last minute order changes.