Order Editing | Upsell

Super easy set-up and great idea - looking forward to seeing the positive impact it's going to have!

We have been using the OrderEditing app for quite some time now and I have nothing but positive things to say! It has saved us 100s of CS hours and also improved the customer experience a lot!

Can't recommend the app enough! A game changer!

We've seen a tremendous decrease in customer support tickets since installing this app on our store. As site mainly used by customers for gift giving, we were running into many issues with customers accidentally shipping to themselves. Order Editing has helped with this problem. And we've seen great improvement with post purchase upsells too. Even better than the app is the truly extraordinary customer service. From scouting this app to installation to follow up, Hamish and Kiril have been incredibly helpful, responsive and personable. Highly recommend!

It took us a year to make the decision, but we finally did and it's been fantastic. Incredible onboarding experience (the team responds at all times of day and would fix any problems within minutes). Tickets have been down, more customers are happier. It's great!

Hamish was great in getting up set up and we have seen a HUGE reduction in customers ordering the wrong size of selecting the wrong delivery option. It has helped improve our customer journey definitely!

Really easy to get started - it actually does just work with minimal effort involved. Our customers are taking advantage of the ability to amend and add to their orders without having to contact us. Overall I’m very impressed.

An app to cause an issue that has been around forever that everyone has ignored until now!!

Very cleverly designed for any merchant with customer care teams needing more time, it is a lifesaver.

HIGHLY recommend this app. It has saved us so much time for our customer service team. This is a no brainer app for any store to use and their support is amazing.

Order Editing is a must-have app for any Shopify store that wants to provide exceptional customer service and reduce administrative overhead. This intuitive tool empowers customers to make changes to their orders, such as modifying quantities, swapping items, or updating shipping addresses, without the need for manual intervention from store staff.

The app has been great for us since installing, a real must have and can see it being installed on every website as standard in the future.