OrderEditing.com

Hamish and the team have created a no brainer solution which saves us thousands of dollars in customer service time and has helped us steadily increase AOV since implementation. Any issues we have had have been resolved immediately with action from their team. Highly recommend this app!

Hamish has been incredible to work with, he truly gives 100% every step of the way and walks you through everything in detail. Order Editing itself has been a game changer for our team, making it so much easier for customers to update their orders seamlessly. Between the product and the support, the experience has been excellent. Highly recommend!

We’ve been using Order Editing for just over a month now and it’s been a game changer. Hundreds of customers have canceled orders, changed products, and updated quantities all without needing to contact our support team. On top of that, we’ve earned nearly $3,900 in upsell revenue directly from the app. It’s easy to use, saves our CX team a ton of time, and gives our customers the flexibility they’ve been asking for. The founders are great and really care about the success of their customers. Highly recommend!

We are definitely seeing less questions in relation to managing customer orders and this is saving our customer service team much needed time to deal with more complex cases when they arise.

Then considering the additional sales from the upsell tool, I don't know why it took so long to make the decision to add Order Editing to our site.

Order editing has been a game-changer for us. It’s significantly reduced the amount of time our customer service team spends assisting customers, while also improving the overall customer experience. We’re very glad we made the switch!

OE has been a real game changer for our store. From the beginning, Lachie and Paul made the whole process seamless. They’re quick to respond, great to deal with, and genuinely care about making things easy for their customers.

The app itself was simple to set up and has had an immediate impact. We’ve seen a huge drop in customer service tickets, which has freed up our team to focus on other priorities while giving our customers more flexibility and control. Highly recommend!

In the 67 days we've worked with Order Editing, we have made $20k in upsell revenue, eliminated thousands of support tickets, and had great feedback from all collaborators company wide! Hamish, Kiril (and team) are a delight to work with and care as much as you do about succeeding. Cannot recommend them enough!

Game-Changing App with Real Results

We’ve been using Order Editing for about two months, and it’s already made a huge impact. In that time, we’ve generated over $22K in upsell revenue — an incredible ROI. Even more valuable, it has eliminated thousands of support tickets and streamlined our CX workflows, which our customer experience team truly appreciates.

The product delivers on its promises, the support team is excellent, and the value is undeniable. Highly recommend to any brand looking to unlock new revenue and reduce operational friction.

We’ve had an excellent experience using this app. Integration was seamless and it’s made a huge difference to our operations. It has significantly reduced the number of customer support requests we get for order changes, while also cutting down on address validation issues.

One of the biggest benefits has been giving customers the ability to correct their address post-purchase, which has saved us a lot of time and avoided unnecessary delays to fulfilment and reduces RTS.

The upsell feature has also been a great addition, it’s helped increase basket size and average order value in a really natural way.

On top of that, the team behind the app have been fantastic to work with, always responsive and supportive whenever we’ve needed assistance.

Overall, this app has added real value to our business and we highly recommend it.

Love this app!

It's a total game-changer for our team! Saving us hours each week & reducing our manual workload!
I love that it gives our customer control & flexibility, and provides them with an overall better experience post-purchase.

Post purchase upsells are a nice bonus as well!

The team are also amazing to deal with, so quick to respond & always so helpful!