Order Editing | Upsell

The Order-Editing app has been a game-changer! Significantly reducing our support tickets and the load on our support team, along with generating additional revenue from our customers editing their orders and adding more products.

Hamish (the founder) has been amazing to work with getting us all setup and running, very responsive (even on the weekends), and getting all the settings customized to work the best for our stores.

When we launched our new store we were getting hundreds of emails from customers asking us to change their address. it seems that payment methods like Google pay store address info and if the person moved and didn't change it it submits the wrong address.

We found Order Editing app and installed it. Immediately our tickets were cut in half because people could easily edit their own orders.

We also love that there is an address validator baked right in, and people can also add products to their order too.

Probably the best thing about this app are the two founders. We had a tricky situation with various shipping locations, 3rd party logistics etc and they worked to solve all our problems, unlike some apps where the 'help desk' doesn't even understand your issue properly. These guys not only understood it but they completely solved it going as far as jumping on the phone with our of our shipping partners.

Such a clever and helpful App, for both Customer and Business. This solves SO MANY simple Customer Service Tickets and allows unique upsell opportunities. It's really a no-brainer. App Support is far beyond expectations, literally only ever waiting a matter of minutes to get advice and help to make sure the App is working perfectly. Highly recommend.

Has saved us so much time with customer service. Such an easy way for our customers to make changes to their orders :)

This App is great. Our customer service team could not be happier after reducing significantly all the update address tickets and customers love it too, as it makes really easy to update their address, the most important information to ensure they will receive their beloved Oodies. Moreover, Order Editing is helping us increase our cross-selling revenue with its cross-sell email functionality. A MUST app for e-commerce

10/10 would recommend. Great, thorough service with efficient and clear onboarding with the team. Got the app running smoothly straight away and was available for any small issue resolution right away as well. No having to set the app up yourself and being left confused. The app itself creates huge upsell, saves money and time editing orders for customers and provides better customer experience as well putting the own-ace on the customer to correct their order details before the order is fulfilled! Hamish and the team are GOAT'd.

Hamish and the team have been incredible with the set up! Such a great app, has saved us heaps of time. Highly recommend!

Love this app - so easy to allow customers to edit their order post-purchase!

Stoked with this app - we probably don't have to hire another cx role due to installing this. Hamish and the team were super helpful with install.

Hamish has been so attentive with assisting us with setting up the Order Editing platform on our store. We've been searching for something to cut down our customer service time and THIS IS IT!
It automates so many of the queries we were receiving every day, especially after a weekend which is making the biggest difference to our efficiency! Thanks Hamish!