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Saving us so much time with order edits. The team is great to work with, and very responsive. Highly recommend!
The app has been amazing and really made things easier for our CX team. Ran into a few issues setting up and Hamish jumped on a call with us to solve them asap. Great support, great app. Plus helps drive extra revenue.
This app would be great if it actually worked. We had multiple customers cancel their orders and have it NOT come through on the back end, so we shipped the orders anyway. I reached out to customer support and was told it was fixed, only to have it happen again.
This has cost us hundreds of dollars in product that isn't returned to us, and the cost of shipping/returns for the customers that DID return it.
I don't trust that any part of this app is working.
Hi Sara, It's Hamish - the founder. I'm sorry that we failed to cancel orders in Shopify for you.
It's our responsibility to make sure your app is setup correctly. Worse still we had every opportunity to when you contacted us. The team and I let you down and that's crushing.
I'm hoping you get back in touch so we can reimburse you for your losses in full.
I'm proud to share we have just hired a Merchant Success Manager to ensure this never happens again.
Thank you for your honest feedback and despite everything, I'm appreciative of you trying us and making comments about the potential greatness of what we built.
If there's ever a second chance, we will set you up best practice in a heartbeat and open an immediate communication channel like Slack to support you better.
You have my email always, hamish@orderediting.com
WOW! Great App - and unbelievable support. Fast to respond, 24/7 it felt like. Great results from the app and such good support
Great support from Kiril and Hamish on getting the app implemented and onboarding. They were really quick on getting issue resolved and responsive on all our queries even with the time difference.
Hamish and the team have been amazing to deal with, and always very prompt! both with the onboarding and post implementation support. Well done, highly recommended.
This app is a must have and creates a win/win where customers can easily change their errors and update order details, without the need to contact your customer support. The developers go above and beyond and we had a few initial challenges which they addressed swiftly.
Hamish and his team have been amazing with setting this app up. It has saved me a lot of administrative time as well as helping my customers get more in their order which also increases my AOV. Support has also been amazing. Thanks team!
Amazing customer support
The boys at Order Editing have created a very incredible product. It both reduces costs and most importantly time spent editing shipping addresses for customers, whilst driving revenue through its upsell capabilities. Its seamless and an extension that just does its thing and gets result.
A must have for all Shopify stores.