Order Editing | Upsell

Hamish has been so attentive with assisting us with setting up the Order Editing platform on our store. We've been searching for something to cut down our customer service time and THIS IS IT!
It automates so many of the queries we were receiving every day, especially after a weekend which is making the biggest difference to our efficiency! Thanks Hamish!

Great app that helped us streamline and resolve some of our operational pain points. Happier customers and happier customer support team. The founders were extremely helpful in making sure we got everything set up perfectly.

Order Editing is a no-brainer. Has been hugely helpful to give customers self-serve access to their order after checkout, and reduce the associated CX workload. Kiera and Hamish have been super fast at implementing feedback and creating a tailored solution to meet our needs and particular WMS set-up. Highly recommend to brands of all sizes.

The Order-Editing app has been a game-changer for us.

Hands-On Founders: The team behind this app is incredibly engaged, offering personalized support and continuously improving the app based on user feedback. It's clear they're dedicated to making this tool as helpful as possible.|

Customer Service Impact: Our customer service workload has significantly decreased since we started using Order-Editing. This has allowed our team to focus on providing more in-depth support where it's truly needed, improving our overall customer satisfaction.

Flexible and Customizable: The app offers great flexibility, allowing us to tailor the editing rules to fit our specific needs, including cancellations and refunds. The developers are responsive to feedback and quick to implement requested features, which has made a huge difference for us.

In short, if you’re looking to streamline your order management process and reduce customer service tickets, this app is worth checking out. It’s made our operations more efficient and adaptable to our unique requirements.

Hamish and the team have been incredible with the set up! Such a great app, has saved us heaps of time. Highly recommend!

Stoked with this app - we probably don't have to hire another cx role due to installing this. Hamish and the team were super helpful with install.

Hamish set us up right away and was very helpful with initial support. I would highly recommend this app, based on this alone. I'm looking forward to seeing this cut down on support tickets and achieve an ROI with upsells/edits.

Order Editing has been game changing for our business! We went from dozen tickets a week from customers inputting their shipping address to only 1-2 per month. Hamish and team had been super responsive and helpful with implementation and support throughout! Highly recommend!

awesome app, easy set up and fast. very straight forward. thanks guys

We are loving this addition to our store. It has cut our Customer Service order editing by over 90% and bein able to upsell through this email has been a huge win for us! The team are super helpful with setup and ongoing support. Highly recommend.