Order Editing | Upsell

Great app, customer service is direct and efficient.

Good stuff, some minor issues but the founders are constantly improving it and there is no other app that offers this functionality

The Order Editing app has been great for our Customer Experience team's workflow by allowing customers to make order changes independently, reducing support inquiries. This self-service feature has freed our team to focus on more complex tasks and proactive engagement.
The app's real-time updates ensure immediate reflection of changes in our system, minimizing errors and streamlining our order management process. This has also led to fewer cancellations, order error returns, and dispatch delays due to the address verifications, boosting our overall efficiency.
Overall, OE has been a great addition to our tech stack, enhancing customer satisfaction and operational flow.
A special mention goes to Hamish and Keira for their dedication to ensuring the app runs smoothly and efficiently. They are always willing to work through any customisations we might dream up and regularly touch base with us. It's lovely to work with a team that genuinely cares about our success. We can't wait to see what they bring next.

Order Editing has been a game-changer for us! With Q4 around the corner, we needed a solution to reduce customer support tickets, and this tool has already made a noticeable impact. We're thrilled with the results so far!

We upgraded our transaction emails installing both Wonderment and then Order Editing - a leathal combination giving us immediate ROI. It's a no-brainer app to plug in.

The team were very helpful during onboarding and the aftercare support equally as good.

James
Balance Coffee

Great application that provides a lot of value for the customer and saves a lot of customer service tickets

A few teething problems but Hamish and the crew are super responsive and couldn't be more helpful to troubleshoot. Not sure if it will be beneficial moving forward but sticking with it for the moment :-)

"Great app with excellent customer support!

This app has been a game-changer for us. It lets customers update their orders or shipping addresses themselves before we ship, which is a huge help since we work with international 3PLs and sometimes miss their emails before it's too late. We're really happy with it!"

Incredible app, how has no one thought of this before? We've saved ourselves hundreds of support tickets in the first month, can't wait to see what this does for us through Winter peak.

Easy to setup with support from Hamish and the team who are super approachable when we've needed some help or tips on making the most of the app.

Right from the first day this app has reduced the workload for our Customer Service team by allowing customers to change their order details. Also great support from Hamish to get us started.

Only reason for giving 4 stars is because the order upsell features could be improved.