Order Editing | Upsell

Right from the first day this app has reduced the workload for our Customer Service team by allowing customers to change their order details. Also great support from Hamish to get us started.

Only reason for giving 4 stars is because the order upsell features could be improved.

Order Editing has been a game-changer for us. It was seamless to integrate with step-by-step support of the Order Editing team. Not only has it helped our inbox, it puts the power back in the hands of the customer, so that panicked realization of the wrong address or size, can quickly and seamlessly be handled without having to wait for a response from CS. The bonus is the easy upsell post-purchase without feeling pushed on the customer! Easy 5 stars.

Saving us so much time with order edits. The team is great to work with, and very responsive. Highly recommend!

Works perfectly. Great experience for the merchant, even better for the customer. Highly recommend this app.

a team member brought this app up as a suggestion of a way to mitigate/minimize the amount of tickets we get regarding people entering their address wrong, ordering the wrong item, and so on. Packages going to the wrong address, people ordering incorrectly, etc...can be costly for us as a business, from a shipping/reverse logistics standpoint, and from the perspective of team hours spent dealing with these customer errors. When we installed Order Editing, there was a fair amount of tweaking that needed to be done to get it running and customer-facing, but Hamish and Kiril were absolute rockstars, totally dedicated to their product and helping their customers. Love working with teams that care to this level. Order Editing has helped cut down on tickets, and produced additional revenue through added products! Highly recommend!

Such a good app. Specially the customer support is amazing and very responsive. I highly recommend this app.

Really love the Order Editing! Customers get the benefit of making adjustments needed in a very convenient and easy way within an hour of placing their order. So many times customers check out using a payment that has an old email address or shipping address but this app lets them make changes without having to reach out to customer service.

The opportunity to add product to the order after checking out is awesome too! We love seeing the upsell revenue generated post purchase.

And as a CX Manager, I appreciate how quickly we are able to get support when questions arise.

Order Editing is a game changer. It's saved our customer service team 800 support tickets, running profitable just on upsells, and saved 500 customers from having their products to the wrong place... all in just 60 days.

Can't believe this isn't a native Shopify feature.

Onboarding and personal attention to us as merchants from the founders is fantastic and nothing is too hard for Hamish and the team.

Absolute legends.

We've been using the Order Editing Shopify App and couldn't be happier with the results! The app is an absolute game-changer for our store. It’s a much-needed solution that every Shopify store should consider.

What really stood out was the incredible support from the team, especially Kiril. They went above and beyond to help us get everything set up, and they did it in record time. Their responsiveness, expertise, and dedication ensured that our implementation was smooth and stress-free.

If you're looking for a reliable, effective, and user-friendly order editing app, look no further. This app has been a fantastic addition to our store, and we highly recommend it!

We've needed an app like this for years, as edits are the main reason for contacting our CS team. As a gifting business, plans change, and customers have high expectations. This app enables the customers to take ownership of quick edits, leaving our CS team to help customers with more complex changes and requests. The team at Order Editing are so hardworking and quick to respond, and always making improvements to their app. The customisations with Flow are super easy to set up. Also saves the hassle and money of having to cancel an order to edit. All round great app, customisable to your business.