評論 (164)

整體評分
5
各級評分數量
  • 98% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
2024年12月19日

We onboarded Order Editing before Black Friday to enable customers to edit their orders post-purchase and reduce inquiries to our customer service team. The app has been fantastic since implementation—easy to use and effective. The support team has been very helpful and responsive, ensuring a smooth onboarding process and ongoing success. Highly recommend!

Colorescience
美國
使用應用程式 2個月
2025年3月3日

This functionality is so great! We are hoping it will help to cut down on our customer service tickets. Due to our unique shipping needs, Hamish helped customize the app to only allow edits based on a status in our shipping platform. Highly recommend!!

Great Garden Plants
美國
使用應用程式 19天
2024年12月6日

Order editing has been a game-changer for our business. Our customers appreciate the flexibility to change their address, cancel orders, or add another item. It has significantly reduced our ticket count and saves time for our Ops team, allowing them to deliver a 5-star customer experience to every customer.

Furthermore, the support from the OE team, from implementation to update requests, has ...

REPRESENT CLO | UK
英國
使用應用程式 8個月
2024年12月16日

We installed Order Editing before our Black Friday sale to help reduce ticket volumes for our Customer Service team, and it did exactly that! It was extremely easy to get set-up and going. Hamish and the team are second to none. They've built a great solution for a problem that most ecomm merchants and brands experience on a daily basis. Highly recommend this to any Shopify merchant. It'll be a ...

esmi
澳洲
使用應用程式 大約1個月
2024年12月9日

This app is an absolute lifesaver! Enabling customers to self-serve and make edits to their orders is one of the smartest decisions we've made for our business. Our customers can now easily handle tasks like address changes, applying coupon codes, and adjusting quantities—freeing up valuable time for our customer service team.

The app even caught attempts by customers to remove all paid products ...

Annmarie Skin Care
美國
使用應用程式 大約1個月
2024年12月9日

A very versatile app with a lot of useful functionality. Saving me time and money. Support is excellent as well - always around to point you in the right direction.

Ocha & Co.
日本
使用應用程式 8個月
2024年11月27日

While we have not yet been able to utilize any of the upsell features (due to our own system limitations) I would highly recommend this app for the order editing features. What sets Order Editing apart from similar apps in the market place is that they expose so much via Shopify Flow, enabling many customization options for the merchant. The Order Editing team are also top-notch and dedicated to ...

Nathan James
美國
使用應用程式 2個月
2025年1月7日

Great concept for an app and am sure it will grow and develop even further. Set up was easy and support from the team has been fantastic when needed, a couple of small teething issues but overall has largely reduced our customer service tickets for simple address changes

DECJUBA
澳洲
使用應用程式 5個月
2024年12月3日

We launched this app on Oct 15th, it is now Dec 3rd and 3.5k of our customers have self-serviced their orders in that time. That is a whopping number of customers that didn't need to reach out to our customer service team, and the upsells we've enabled are the icing on the cake.
A genius bit of software, run by some truly inspirations people, who are responsive and attentive. Installing this app ...

Scandiborn
英國
使用應用程式 8個月
2025年2月3日

Order Editing is a fantastic app with white glove onboarding and support. No doubt Hamish, Kiril, and team will continue transforming the industry with the ingenious function of holding an order. Keep on killing it :)

David's Cookies
美國
使用應用程式 大約2個月