Reviews (130)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for allowing customers to self-edit orders, significantly reducing support tickets and increasing order value with upsell features. It offers robust functionalities like editing shipping addresses and changing order sizes. The seamless Shopify integration and a responsive support team enhance user experience and operational efficiency, minimizing the need for manual order management.

November 7, 2024

This order editing app has been a game-changer for our business! One of the standout features is the editing window it provides to our customers after they place an order. It’s ideal for those last-minute adjustments, whether they want to add an item, change quantities, or correct any delivery details. Our customers appreciate the flexibility, and it’s improved their shopping experience with us tremendously.

The onboarding was smooth and straightforward and a responsive support team to guide us through setup, especially from Hamish! Overall, this app is a must-have for any business wanting to empower customers with post-purchase options while streamlining internal order management. Highly recommend!

Beards & Daisies
United Kingdom
7 months using the app
November 6, 2024

A few teething problems but Hamish and the crew are super responsive and couldn't be more helpful to troubleshoot. Not sure if it will be beneficial moving forward but sticking with it for the moment :-)

FOHER Co
Australia
6 months using the app
November 5, 2024

This app changed the game. We never allowed order editing until the order editing app. We have been able to give customers the ability to change things about their order without them needing to contact us.

nuuds
United States
2 months using the app
November 4, 2024

Our address issues have gone to virtually 0! Previously we had MANY customers emailing us about address issues. Now they are taking care of it themselves. And, despite very little effort from us, we are also seeing customers edit orders themselves and add additional product to their orders. Support has been helpful. Glad to be using this app!

Mama & Roo's
United States
2 months using the app
November 1, 2024

Really easy to get started - it actually does just work with minimal effort involved. Our customers are taking advantage of the ability to amend and add to their orders without having to contact us. Overall I’m very impressed.

TOG24
United Kingdom
28 days using the app
October 27, 2024

Great app, customer service is direct and efficient.

StreetX
Australia
About 1 year using the app
October 27, 2024

Fox & Fallow
Australia
14 days using the app
October 27, 2024

Easy & flexible implementation with instant results!

I have been incredibly impressed by both the app and the team behind it! Nothing is too hard, big or small.

If you sell on Shopify, it really is a no brainer.

BlackMilk Clothing
Australia
October 27, 2024

Order Editing is a no brainer! It has saved our customer service team countless hours, allowed us to increase revenue on post-purchase upsells and was very easily to install and be onboarded.

Throwback
Australia
3 months using the app
October 26, 2024

Fantastic, saves heaps of time not having to update customer addresses!

Rig Mate
Australia
5 months using the app