Reviews (183)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for allowing customers to self-edit orders, reducing support tickets and enhancing satisfaction by enabling changes to shipping addresses, quantities, and adding products. It features a time-limited editing window and multicurrency support, seamlessly integrating with Shopify and appearing native. Installation is easy, and the support team is noted for their responsive and effective assistance, improving user experience and increasing average order values through upselling.
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5 stars, no questions, no ifs no buts, no maybes, just straight extra revenue, less customer service queries, more time working on the hard issues, thank you team
Not only is the app amazing, but the support is phenomenal. I've had multiple calls with the founder and they react to each of my requests. Definitely the best app I've seen for Shopify hands down.
great onboarding. app works well. will make the lives of our cs team a lot easier :)
Amazing order editing software, we have saved countless hours on Customer Service Tickets and is just a great feature to have in general.
Order Editing is a fantastic app with white glove onboarding and support. No doubt Hamish, Kiril, and team will continue transforming the industry with the ingenious function of holding an order. Keep on killing it :)
Hamish has been amazing to work with!
It's the app we've been looking for to help both our CS & operations team. Very thoughtfully engineered and support/onboarding has been great. The team proactively seeks out merchant feedback, and more importantly has implemented some adjustments to ease our business use cases. Highly recommend!
This app has really helped us decrease customer tickets for cancellations and address updates. Even better, the Order Editing team makes it seamless to install and their support is top-notch. I barely have to touch the app, so its self-sustaining nature takes even more off my plate as head of CX. Couldn't recommend more!
Order Editing is one of those HERO apps everyone NEEDS! Order Editing puts the power in our customer hands, elevating stress on our support team for easier fixes such as address updates, saving the customer time, and freeing up operational bandwidth. A seamless app, with thoughtful and lovely UI, Order Editing is a power house that I don't see slowing down anytime soon. The cherry on top? They are a team of truly wonderful human beings who deeply care about our business, our team, and our customers. There is no store that would not benefit from having Order Editing, do yourself the favor and add it to your ecosystem today!