Order Editing | Upsell

Our biggest pain point in customer service was customers blaming incorrect addresses and wrong item colors, despite multiple confirmation prompts during the order process. After implementing order editing, with exceptional support from Hamish and his team, this issue has almost completely disappeared. They seamlessly integrated the system with our 3PL and Shopify, ensuring everything worked perfectly from the start. Additionally, the ability to add upsells has generated thousands of dollars for our business within the first week alone. I can’t recommend this app enough!

Great app - Hamish was extremely helpful and accomidating. Would recommend.

HIGHLY recommend this app. It has saved us so much time for our customer service team. This is a no brainer app for any store to use and their support is amazing.

Absolute gamechanger for our business. Cut down our CS hours.

The Order Editing App has made a huge impact on our customer support team by eliminating the need to manually handle order cancellations and edits. This used to take up a significant amount of time and resources, both in labor and cost.

Beyond that, it’s helped streamline operations at our fulfillment center. Previously, we had to scramble to cancel fulfillment requests and often faced UPS rerouting fees when orders were canceled mid-shipment. The app has reduced those downstream headaches, which is a major win.

There’s also a clear revenue benefit. We’ve seen a nice uptick in new revenue from customers adding items to their orders post-purchase, something we weren’t expecting but now fully appreciate.

During peak shopping seasons like LDW—and with BFCM on the horizon—the ability to offer self-service edits is invaluable. With the volume of orders we process, this app ensures our team stays focused on high-value work rather than getting bogged down in manual order changes.

Highly recommend this app for any brand that’s scaling or looking to drive operational efficiency while increasing revenue opportunities!

Good stuff, some minor issues but the founders are constantly improving it and there is no other app that offers this functionality

Order editing has saved us an insane amount of time and customers made use of it the same day we installed it.

The team can focus more time on processing orders rather than small requests from customers when they want to change order details/items.

Customers have also made use of the upsell feature (putting more cash in our pocket with 0 effort).

Every Shopify website should be using Order Editing. Simple as.

We upgraded our transaction emails installing both Wonderment and then Order Editing - a leathal combination giving us immediate ROI. It's a no-brainer app to plug in.

The team were very helpful during onboarding and the aftercare support equally as good.

James
Balance Coffee

The app has been great for us since installing, a real must have and can see it being installed on every website as standard in the future.

Right from the first day this app has reduced the workload for our Customer Service team by allowing customers to change their order details. Also great support from Hamish to get us started.

Only reason for giving 4 stars is because the order upsell features could be improved.