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I’ve been using Order Editing now for several months, and it has completely transformed how we manage post-purchase changes. From the moment a customer places an order to when it ships, the app gives us a flexible, seamless way to let customers make edits themselves—without generating a flood of support tickets.

What I love most:
• True Self-Service Editing — Customers can change addresses, add products, apply forgotten discounts, etc., all from the confirmation email or order page. It relieves our team of manual edits.
• Configurable Time Windows & Rules — We control exactly how long edits are allowed and which changes are permitted (e.g. product removal, cancellations).
• Integration-Friendly — Changes flow through correctly to our 3PL, shipping software, and warehouse operations.
• Upsell Opportunities Built In — We’ve captured extra revenue by giving customers a nudge to add items before shipping.
• Responsive Support & Ongoing Improvements — The team is responsive, helpful, and actively working to make new enhancements.

In our first 60 days, we saw measurable benefits: reduced support workload, fewer order change errors, and new upsell revenue. It’s become an essential piece of our tech stack. If you’re on Shopify and want to provide better customer experience while saving time, this app is a no-brainer.

Highly recommended!

A very clever, simple solution to a very common CX issue. The team are super helpful and feel like true partners - they have implemented product improvements and new features to better service our business. 10/10

Excellent onboarding and dedication to improving the product. We initially trialled a year ago and it just wasn't a right fit. Flash forward a year and the product has come a long way and I can only see it getting better. Highly recommend, early signs are looking great for us.