Order Editing | Upsell
- 定價
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提供免費方案。 提供免費試用。
- 特色
- 可直接在 Shopify 管理介面使用
- 可與最新佈景主題搭配使用
- 評分
- 5.0 (81)
- 開發者
- Order Editing
主要圖片圖庫
Self-service changes to reduce costs, deliver a better experience, and increase average order value.
Let customers amend their order self-service so that you never receive a support ticket again and deliver the preferred experience. Customers can use Order Editing to continue shopping from your store. We use this to power email marketing that automatically notifies customers when there is space in their package for additional items, generating additional sales after purchase and growing the average order value of your store.
- Address validation prompts customers to fix invalid addresses before shipping.
- Self-serve address, product, shipping method, discount, and personalization.
- Create post purchase one-click upsell on Thank You and Order Status pages.
- Don't cancel and recreate orders, we integrate with all warehousing softwares.
- Optional self-service cancellations to either store credit or payment methods.
- 特色
- 可直接在 Shopify 管理介面使用
- 可與最新佈景主題搭配使用
語言
英文
這項應用程式尚未翻譯成繁體中文
可與以下項目搭配使用
結帳頁面, Brightpearl, Shipstation, Celigo, Fulfil.io, NetSuite, Microsoft Dynamics 365訂單最新資訊
訂單管理
自訂
銷售內容和建議
分析
定價
Sandbox
免費
- Free to use for developer and sandbox accounts.
Basic plan
$14 /月
+1% of total upsell revenue generated per month by the app.
- Customer portal for self-service order editing
- Unlimited, global address validation
- Post-purchase upsell offers
Advanced plan
$99 /月
或每年 $796,可省 33% 的費用
+1% of total upsell revenue generated per month by the app.
- Everything in Revenue Generator plus:
- 3PL and Order Management System integration
- Self-service cancellation and discount code application
14 天免費試用
Shopify Plus
$399 /月
或每年 $3,999,可省 16% 的費用
For 1000 monthly support tickets solved, no usage fees or commissions.
- Everything in Advanced plus:
- Localization
- ERP integration
- Multi currency editing
- Merchant Success Manager
- Shopify Flow customizations
30 天免費試用
所有費用均以 USD 計價。 定期費用和依使用量計費方案,均以 30 天為週期收費。 查看所有定價選項
Really love the Order Editing! Customers get the benefit of making adjustments needed in a very convenient and easy way within an hour of placing their order. So many times customers check out using a payment that has an old email address or shipping address but this app lets them make changes without having to reach out to customer service.
The opportunity to add product to the order after checking out is awesome too! We love seeing the upsell revenue generated post purchase.
And as a CX Manager, I appreciate how quickly we are able to get support when questions arise.
Order Editing is a must-have app for any Shopify store that wants to provide exceptional customer service and reduce administrative overhead. This intuitive tool empowers customers to make changes to their orders, such as modifying quantities, swapping items, or updating shipping addresses, without the need for manual intervention from store staff.
The Order Editing app has been great for our Customer Experience team's workflow by allowing customers to make order changes independently, reducing support inquiries. This self-service feature has freed our team to focus on more complex tasks and proactive engagement.
The app's real-time updates ensure immediate reflection of changes in our system, minimizing errors and streamlining our order management process. This has also led to fewer cancellations, order error returns, and dispatch delays due to the address verifications, boosting our overall efficiency.
Overall, OE has been a great addition to our tech stack, enhancing customer satisfaction and operational flow.
A special mention goes to Hamish and Keira for their dedication to ensuring the app runs smoothly and efficiently. They are always willing to work through any customisations we might dream up and regularly touch base with us. It's lovely to work with a team that genuinely cares about our success. We can't wait to see what they bring next.
a team member brought this app up as a suggestion of a way to mitigate/minimize the amount of tickets we get regarding people entering their address wrong, ordering the wrong item, and so on. Packages going to the wrong address, people ordering incorrectly, etc...can be costly for us as a business, from a shipping/reverse logistics standpoint, and from the perspective of team hours spent dealing with these customer errors. When we installed Order Editing, there was a fair amount of tweaking that needed to be done to get it running and customer-facing, but Hamish and Kiril were absolute rockstars, totally dedicated to their product and helping their customers. Love working with teams that care to this level. Order Editing has helped cut down on tickets, and produced additional revenue through added products! Highly recommend!
Order Editing has been a game-changer for us. It was seamless to integrate with step-by-step support of the Order Editing team. Not only has it helped our inbox, it puts the power back in the hands of the customer, so that panicked realization of the wrong address or size, can quickly and seamlessly be handled without having to wait for a response from CS. The bonus is the easy upsell post-purchase without feeling pushed on the customer! Easy 5 stars.
支援服務
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資料存取權
這項應用程式需要存取以下資料,才能在商店中正常運作。 原因請參閱開發者的 隱私權政策。
檢視個人資料:
顧客, 商店擁有人, 內容供應商
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顧客
名稱, 電子郵件地址, 電話號碼, 實體地址, Geolocation, IP 位址, 瀏覽器和作業系統, 瀏覽行為, 客戶 ID Cookie
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商店擁有人
名稱, 電子郵件地址, 電話號碼, 實體地址
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內容供應商
電子郵件地址, IP 位址, 瀏覽器和作業系統
檢視並編輯商店資料:
顧客, 商品, 訂單, 折扣, 商店抵用金, 商店分析, Shopify Functions, 網路商店
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編輯顧客
瀏覽行為, 客戶資料, or 您為客戶新增的標籤
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編輯產品
庫存, 產品, 產品資訊, or 商品系列
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編輯訂單
已指定的出貨作業, 訂單出貨作業, 商家管理的出貨作業, 訂單編輯, 過去 60 天的所有訂單詳細資訊, 訂單草稿, 運送資訊, or 第三方出貨作業
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檢視和同步折扣
折扣代碼和促銷活動
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編輯商店抵用金
商店抵用金帳戶 or 商店抵用金帳戶的交易
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編輯商店分析
像素
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編輯 Shopify Functions
自訂付款的存取權 or 購物車轉換
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編輯您的網路商店
佈景主題, 結帳頁面, 您網路商店上的頁面, or metaobject
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編輯其他資料
結帳頁面品牌設定, 地點, Shopify Markets 設定, 產品及其子類的庫存, 產品來店取貨供貨情形和地點, 產品標籤, 銷售方案, or 網路商店導覽