Order Editing | Upsell
- Pricing
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Free plan available. Free trial available.
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
- Rating
- 5.0 (81)
- Developer
- Order Editing
Featured images gallery
Self-service changes to reduce costs, deliver a better experience, and increase average order value.
Let customers amend their order self-service so that you never receive a support ticket again and deliver the preferred experience. Customers can use Order Editing to continue shopping from your store. We use this to power email marketing that automatically notifies customers when there is space in their package for additional items, generating additional sales after purchase and growing the average order value of your store.
- Address validation prompts customers to fix invalid addresses before shipping.
- Self-serve address, product, shipping method, discount, and personalization.
- Create post purchase one-click upsell on Thank You and Order Status pages.
- Don't cancel and recreate orders, we integrate with all warehousing softwares.
- Optional self-service cancellations to either store credit or payment methods.
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
Checkout, Brightpearl, Shipstation, Celigo, Fulfil.io, NetSuite, Microsoft Dynamics 365Categories
Order updates
Order management
Customization
Offers and recommendations
Analytics
Pricing
Sandbox
Free
- Free to use for developer and sandbox accounts.
Basic plan
$14 / month
+1% of total upsell revenue generated per month by the app.
- Customer portal for self-service order editing
- Unlimited, global address validation
- Post-purchase upsell offers
Advanced plan
$99 / month
or $796/year and save 33%
+1% of total upsell revenue generated per month by the app.
- Everything in Revenue Generator plus:
- 3PL and Order Management System integration
- Self-service cancellation and discount code application
14-day free trial
Shopify Plus
$399 / month
or $3,999/year and save 16%
For 1000 monthly support tickets solved, no usage fees or commissions.
- Everything in Advanced plus:
- Localization
- ERP integration
- Multi currency editing
- Merchant Success Manager
- Shopify Flow customizations
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (81)
Really love the Order Editing! Customers get the benefit of making adjustments needed in a very convenient and easy way within an hour of placing their order. So many times customers check out using a payment that has an old email address or shipping address but this app lets them make changes without having to reach out to customer service.
The opportunity to add product to the order after checking out is awesome too! We love seeing the upsell revenue generated post purchase.
And as a CX Manager, I appreciate how quickly we are able to get support when questions arise.
Order Editing is a must-have app for any Shopify store that wants to provide exceptional customer service and reduce administrative overhead. This intuitive tool empowers customers to make changes to their orders, such as modifying quantities, swapping items, or updating shipping addresses, without the need for manual intervention from store staff.
The Order Editing app has been great for our Customer Experience team's workflow by allowing customers to make order changes independently, reducing support inquiries. This self-service feature has freed our team to focus on more complex tasks and proactive engagement.
The app's real-time updates ensure immediate reflection of changes in our system, minimizing errors and streamlining our order management process. This has also led to fewer cancellations, order error returns, and dispatch delays due to the address verifications, boosting our overall efficiency.
Overall, OE has been a great addition to our tech stack, enhancing customer satisfaction and operational flow.
A special mention goes to Hamish and Keira for their dedication to ensuring the app runs smoothly and efficiently. They are always willing to work through any customisations we might dream up and regularly touch base with us. It's lovely to work with a team that genuinely cares about our success. We can't wait to see what they bring next.
a team member brought this app up as a suggestion of a way to mitigate/minimize the amount of tickets we get regarding people entering their address wrong, ordering the wrong item, and so on. Packages going to the wrong address, people ordering incorrectly, etc...can be costly for us as a business, from a shipping/reverse logistics standpoint, and from the perspective of team hours spent dealing with these customer errors. When we installed Order Editing, there was a fair amount of tweaking that needed to be done to get it running and customer-facing, but Hamish and Kiril were absolute rockstars, totally dedicated to their product and helping their customers. Love working with teams that care to this level. Order Editing has helped cut down on tickets, and produced additional revenue through added products! Highly recommend!
Order Editing has been a game-changer for us. It was seamless to integrate with step-by-step support of the Order Editing team. Not only has it helped our inbox, it puts the power back in the hands of the customer, so that panicked realization of the wrong address or size, can quickly and seamlessly be handled without having to wait for a response from CS. The bonus is the easy upsell post-purchase without feeling pushed on the customer! Easy 5 stars.
Support
Order Editing can answer any questions you have about Order Editing | Upsell.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy.
View personal data:
Customers, store owner, content providers
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
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Store owner
Name, email address, phone number, physical address
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Content providers
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, store credit, store analytics, Shopify Functions, Online Store
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Edit customers
Browsing behavior, customer data, or tags you've added to customers
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Edit products
Inventory, products, product listings, or collections
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Edit orders
Assigned fulfillment, order fulfillments, merchant managed fulfillment, order edits, all order details for the last 60 days, draft orders, shipping information, or third-party fulfillment
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View and Sync Discounts
Discount codes and promotions
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Edit store credit
Store credit accounts or store credit account transactions
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Edit store analytics
Pixels
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Edit Shopify Functions
Access for payment customizations or cart transforms
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Edit your Online Store
Theme, checkout page, pages on your Online Store, or metaobjects
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Edit other data
Checkout branding settings, locations, Shopify Markets settings, inventory of products and their variants, product in-store pickup availability and locations, product tags, selling plans, or Online Store navigation