Order Editing | Upsell

Order Editing | Upsell

Pricing
Free plan available. Free trial available.
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
5.0 (151)
Developer
Order Editing

Let customers edit their order self-service and upsell product recommendations after purchase.

The most common service tickets are customers asking to make changes to their order. Instead of forcing them to contact you, you can instead let them self-service with Order Editing. To do more than just save time, it also powers post-purchase recommendations to upsell customers after they Checkout. You can put offers on post-purchase pages and send email or SMS marketing to increase your AOV and get a clear, direct ROI from new sales generated. Your "Revenue Added per Edited Order" is your ROI.

The most common service tickets are customers asking to make changes to their order. Instead of forcing them to contact you, you can instead let them self-service with Order Editing. To do more than just save time, it also powers post-purchase recommendations to upsell customers after they Checkout. You can put offers on post-purchase pages and send email or SMS marketing to increase your AOV and get a clear, direct ROI from new sales generated. Your "Revenue Added per Edited Order" is your ROI. more
  • Address validation prompts customers to fix invalid addresses before shipping.
  • Self-serve address, product, shipping method, discount, and personalization.
  • Create post purchase one-click upsells on Thank You and Order Status pages.
  • Don't cancel and recreate orders, we integrate with all warehousing software.
  • Optional self-service cancellations to either store credit or payment methods.
Highlights
Use directly in Shopify admin
Works with the latest themes

Languages

English

Works with

Pricing

Sandbox

Free

  • Free to test for developers and sandbox accounts.

Advanced

$99 / month

or $999/year and save 16%

+1% of total upsell revenue generated per month by the app.

  • Customer order editing
  • Post-purchase upsell offers
  • Unlimited address validation
  • 3PL and Order Management system integrations

7-day free trial

Shopify Plus

$399 / month

or $3,999/year and save 16%

For 1000 monthly support tickets solved, no usage fees or commissions.

  • Everything in Advanced, plus:
  • Localization
  • ERP integration
  • Dedicated slack channel
  • Merchant Success Manager
  • Shopify Flow customizations

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (151)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for allowing customers to self-edit their orders, significantly reducing support tickets and boosting revenue through upsell features. It includes functionalities like address validation, coupon application, and last-minute adjustments. The integration is seamless, and the intuitive design minimizes manual interventions. Merchants praise the responsive support team and continuous improvements based on feedback, enhancing the app's reliability and effectiveness.

January 7, 2025

We've been using the app for a couple of months now, the team were really helpful and hands-on on getting us set up and since then are happy to help us tweak the settings to perfect the service this app offers for our customers.

Customers are able to easily edit their address for a short period after they place the order, and even add new products.

It's been really great so far.

Tatty Devine
United Kingdom
8 months using the app
January 22, 2025

Order Editing is one of those HERO apps everyone NEEDS! Order Editing puts the power in our customer hands, elevating stress on our support team for easier fixes such as address updates, saving the customer time, and freeing up operational bandwidth. A seamless app, with thoughtful and lovely UI, Order Editing is a power house that I don't see slowing down anytime soon. The cherry on top? They are a team of truly wonderful human beings who deeply care about our business, our team, and our customers. There is no store that would not benefit from having Order Editing, do yourself the favor and add it to your ecosystem today!

OneSkin
United States
5 months using the app
December 6, 2024

Order editing has been a game-changer for our business. Our customers appreciate the flexibility to change their address, cancel orders, or add another item. It has significantly reduced our ticket count and saves time for our Ops team, allowing them to deliver a 5-star customer experience to every customer.

Furthermore, the support from the OE team, from implementation to update requests, has been stellar. They are always on hand to help.

Highly recommended!

REPRESENT CLO | UK
United Kingdom
8 months using the app

Support

App support provided by Order Editing.

Or visit their support portal

Developer

Order Editing

19 Oakwood Avenue, Melbourne, VIC, 3186, AU

Launched

May 1, 2023 · Changelog

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View personal data:

Customers, store owner, content providers

  • Customers

    Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie

  • Store owner

    Name, email address, phone number, physical address

  • Content providers

    Email address, IP address, browser and operating system

View and edit store data:

Customers, products, orders, discounts, store credit, store analytics, Shopify Functions, Online Store, Shopify admin

  • Edit customers

    Customer data, browsing behavior, or tags you've added to customers

  • Edit products

    Inventory, products, product listings, or collections

  • Edit orders

    All order details for the last 60 days, assigned fulfillment, order fulfillments, merchant managed fulfillment, order edits, draft orders, shipping information, or third-party fulfillment

  • View and Sync Discounts

    Discount codes and promotions

  • Edit store credit

    Store credit accounts or store credit account transactions

  • Edit store analytics

    Pixels

  • Edit Shopify Functions

    Access for payment customizations or cart transforms

  • Edit your Online Store

    Metaobject definitions, metaobjects, theme, checkout page, or pages on your Online Store

  • Edit Shopify admin

    Files

  • Edit other data

    Shopify Markets settings, checkout branding settings, locales, locations, translations, inventory of products and their variants, product in-store pickup availability and locations, product tags, selling plans, Online Store navigation, or purchase options

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