Order Editing | Upsell
- Pricing
-
Free plan available. Free trial available.
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
- Rating
- 5.0 (166)
- Developer
- Order Editing
Featured images gallery
Let customers edit their order self-service and upsell product recommendations after purchase.
The most common service tickets are customers asking to make changes to their order. Instead of forcing them to contact you, you can instead let them self-service with Order Editing. To do more than just save time, it also powers post-purchase recommendations to upsell customers after they checkout. You can put offers on post-purchase pages and send email or SMS marketing to increase your AOV and get a clear, direct ROI from new sales generated. Your "Revenue Added per Edited Order" is your ROI.
- Address validation prompts customers to fix invalid addresses before shipping.
- Self-serve address, product, shipping method, discount, and personalization.
- Create post purchase one-click upsells on Thank You and Order Status pages.
- Don't cancel and recreate orders, we integrate with all warehousing software.
- Optional self-service cancellations to either store credit or payment methods.
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Brightpearl
- Shipstation
- Celigo
- Fulfil.io
- NetSuite
- Microsoft Dynamics 365
Categories
Customization
Offers and recommendations
Pricing
Staging
Free
- Free to test for staging accounts.
Shopify Advanced
$99 / month
or $999/year and save 16%
+1% of total upsell revenue generated per month by the app.
- Unlimited customer order editing
- Post-purchase product upsells
- Address validation and auto-complete
- Integrate with order management software
- Self-service order cancellation
- Confirmation emails resent after edits
- Updates the original order number
7-day free trial
Shopify Plus
$399 / month
or $3,999/year and save 16%
Up to 1,000 edited orders per/month, no commissions.
- Integrate with ERPs
- Dedicated slack channel with Founders
- Conditional editing windows by day/time
- Recalculate taxes after edits
- Recalculate fraud risk after edits
- Recalculate discount code eligibility
- Recalculate shipping methods after edits
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (166)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for allowing customers to self-edit orders, reducing support tickets and operational costs while enhancing satisfaction by offering flexibility in order management. It supports revenue growth with an upselling feature in multiple currencies and integrates seamlessly with Shopify. The app is reliable, with minimal downtime, and the support team is noted for their quick and effective assistance, especially during the quick setup process. Continuous updates reflect responsiveness to merchant feedback.
Order Editing has been a game-changer for our store !
Our customers can now update their order details, add or remove products on their own, without needing support.
Additionally, Order Editing allows us to create a new purchasing flow by suggesting additional products during the editing process.
The app's support team is also responsive, always there to assist us with any request.
Highly recommended !
This app has been a total game-changer for us. In just a month, we’ve cut down on customer support tickets, saved money on canceled orders, and even unlocked a new stream of upsell revenue—all without adding extra friction to the customer experience. It’s rare to find a tool that improves both efficiency and revenue at the same time, but this one delivers. Excited to see how much more we can get out of it as we continue using it! Highly recommend.
Finally one of those apps that just make sense to have.
Lowers operational workload, provides more control over orders to customers - and even has nice upselling on top. Great tool.
Awesome team too - nice and responsive, ready to help and build your perfect setup. Thanks Hamish and the Order Editing team!
Support
App support provided by Order Editing.
Or visit their support portalData access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, content providers
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
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Store owner
Name, email address, phone number, physical address
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Content providers
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, store credit, store analytics, Shopify Functions, Online Store, Shopify admin
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Edit customers
Customer data, browsing behavior, or tags you've added to customers
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Edit products
Inventory, products, product listings, or collections
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Edit orders
All order details for the last 60 days, assigned fulfillment, order fulfillments, merchant managed fulfillment, order edits, draft orders, shipping information, or third-party fulfillment
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View and Sync Discounts
Discount codes and promotions
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Edit store credit
Store credit accounts or store credit account transactions
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Edit store analytics
Pixels
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Edit Shopify Functions
Access for payment customizations or cart transforms
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Edit your Online Store
Metaobject definitions, metaobjects, theme, checkout page, or pages on your Online Store
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Edit Shopify admin
Files
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Edit other data
Shopify Markets settings, checkout branding settings, locales, locations, translations, inventory of products and their variants, product in-store pickup availability and locations, product tags, selling plans, Online Store navigation, purchase options, or Payment Terms
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