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Edit Order - Edit Orders by Lion Apps

Edit Order - Edit Orders by Lion Apps

Developed by Lion Apps

67 reviews
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Price: Free – $12.99 / month Free Trial: 14 days More info
  • Save time and edit your customer's orders. Drastically improve customer support.
  • Exchange sizes, colors, customer details, billing details etc.
  • Works right away, no coding nesecarry!

How does Order Editor work?

Shopify doesn't have ability to edit orders - this app gives you this HUGE feature instantly right from your Shopify admin.

Customer mistakenly orders a wrong item? Or would like a different size? No problem!


Improve customer support drastically

NEW UPDATE! THE APP NOW HAS THE ABILITY TO SEND INVOICES FOR OUTSTANDING PAYMENTS ON AN EDITED ORDER!

Edit everything!



  • Change variants

  • Edit customer details

  • Edit shipping

  • Everything!

Save time with customer support emails


Say goodbye to long winded email threads with a customer exchanging an item for a different size. Say hello to instant order editing capabilities instead!!

Support?

Please see our in app FAQ, support help site or simply send us an email at support@lionapps.net

Edit Order - Edit Orders by Lion Apps reviews

67 reviews
  1. 5 stars (56 reviews)
  2. 4 stars (3 reviews)
  3. 3 stars (1 review)
  4. 2 stars (0 reviews)
  5. 1 star (7 reviews)

Brilliant app - we've seen an uptick in our net promoter score since using this app. Customer support was super helpful and responsive also!!

posted

They mention that the app has the ability to send invoices for outsanding payments on an edited order which IS NOT WORKING AT ALL!! I tried to contact them many times but got no answers!! I have to cancel it since CUSTOMER SERVICE IS BAD

posted

Lion Apps generates 1 duplicate of the original order when editing it. For example order 123 becomes order 123A when edited. Bug: order 123 becomes order 123A AND 123A. - Twice the order! I’ve now accidentally shipped multiple repeated orders because of this. Lion Apps doesn’t react to my support requests. I’ll be switching as soon as I have time.

EDIT: I switched to Edit Order by Cleverific - I hope it's more reliable and that if there's a problem I at least get a response from support.

posted

Changing our review. This makes a HUGE mess of your reporting and accounting. This app counts each edit as a new order and reports your revenue as such, through Shopify's reporting. Developer blames Shopify. It doesn't matter who is to blame, this creates an accounting nightmare.

posted

Tried contact support with no reply. Payment issue. Order that was edited (added free items) and original order was cancelled. Original was refunded but edited order said paid. I now realise the order is actually pending refund. I have already posted out the order so I will be out of pocket if this refund gets processed. First time I used this app. I don't know if this is an issue because customer used 'Shopify payment' or if it's a glitch. I tried did some test orders, edited the orders that were paid via PayPal and there's no refund issue.

posted

Support is great and now they are trying to fix our issue. Great app.

posted

Just downloaded this app. Will let you know how it works.

posted

I tried to contact the app developer 2 times about my issue but received no response. I gave the free trial a shot for a customer order that needed editing. It seemed to work, but I wasn't impressed enough to pay for the app. After I had removed the app, I learned that we were not paid out for the order. So essentially this app ate the dollars from my sale. That was a month ago, and still am no closer to a resolution.

posted

Convenient app that delivers what is promises. Allows for quick editing of orders, without being messy.

posted

Installed and learning how to & when to use.
Works well, just need to understand that you have to make payment prior to making changes.
No issues yet.

posted
Get
Free – $12.99 / month
14 days

Support & Sales

Lion Apps
support+editor@lionapps.net
editor.lionapps.net
lionapps.net/privacy.html
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