The send payment email page is not working and support is non responsive. I will edit this review once the problem is resolved and support is provided.
American Rag Cie
I use this app to edit orders when customers want to cancel orders or if we have items that we have to no stock because they were double ordered (i.e. sold in our shop before our stock sync).
Apparently during a recent audit we have caught Editify issuing refunds for orders in duplicate or even 4x!
For example, I wanted to edit an order to cancel one $30 t-shirt and for some reason the app refunded the item double for $60!
This is totally unacceptable. If I could give 0 stars I could. Someone from Editify needs to make this right.
Really annoying that it creates a new order instead of editing. I could make a new order manually and get better results. It messes with sales so you appear to have double the sale that you really have. Waste of money sadly
Pod Jewellery Australia
Same problem as the rest of the users. This app creates a new order rather than editing the existing order. It doesn't remove the revenue from the cancelled order, so my sales data isn't correct and this then transfers into my Xero accounting software, so I have to find and delete all edited orders in Xero. It's a huge waste of time. I'm looking for a better option
The app messes with orders, notifies buyers that their orders were canceled (when they were only updated), and screws up accounting. I felt paranoid every time I used this app.
Placing manual orders with the changes I want is better than completely canceling and then duplicating an order. I know this is also how other apps do it, but it is crude and causes a lot of problems.
The app does allow you to change orders, but it also creates complications.
Sad to say this is an app with 5-star potential that only earns one star due to poor customer service. This app worked well for a while. The "request payment feature" for an order that had been edited with a balance due stopped working correctly. After numerous attempts to contact the developer without respose, I decided to come up with a different solution.
OAD NEW YORK
Unresponsive customer service. Customer complains of never getting refunded amount due to issues with this app and after emailing multiple times, I'm still not hearing back any answers. Uninstalling the app.
No more access to the website of the App - thus no possibility to access to the documentation....so I'm very worried to start using it fully :(
This honestly should be a standard with Shopify, but this app will save us hours! We regularly have customers contact us to add to orders or wanting to apply discount codes after the fact. With just a few clicks we're able to update the orders and ultimately save time.
Editify is the cheapest and easiest way to edit orders ive used it for 2 years and will continue for sure!