Overall rating Based on 86 reviews
Doesn't work. Waste of time. You remove an item and the price goes into billions (literally) of pounds. They don't know how to fix the bug.
Rex Specs K9
This app is not worth the time. Needs a lot of work. Simply cancels the order and creates a new one - this new order did not sync to your fulfillment system which resulted in the edited order being delayed. Also, it is no possible to charge the card of additional items. It just leaves the order payment pending. Not worth the time or money - needs lots of work.
Sadly this app isnt functional at all :(
No matter if you try and add a product, add a discount or amend anything it changes the outstanding amount to billions (not joking).
Tried to contact the developer several times but no joy and its still not working.....beware anyone looking for a working app!
Teddys Tack Trunk
This app is confusing, poorly displays the details of the transactions and I lost money on a sale. I edited an order that cost less than the original order. The app showed transactions that included a refund was made for the difference as well as a duplicate charge for the original order. Even though the developer says that it never charges and only refunds, my Shopify also showed the double amount was in the payouts to my bank account. It was very confusing, there were two orders in the queue and it showed a double charge. Therefore, I refunded my customer for the original order. Of course now, there is nothing in my payouts for this order. It disappeared and I am out for the sale. I contacted the developer and got only one initial response saying they don't charge a customer's credit card. However, when I sent the screenshots of these transactions, I heard nothing back. Terrible app and terrible support from the developer.
Customer service in any retail environment like the one I am in must be stellar. It is the foundation for which consumers discern the good from the bad. That is just the way things are. It's too bad that the software industry isn't the same. Developers like the one who created this app take no responsibility for their products and often, as evident in this case, do not follow up or act like they care if a customer is unhappy.
Twice The Fun Games
Not impressed with this app. First use revealed two bugs both rather serious;
1st - miscalculation in the cart final total! How can you get this wrong? Items are correct, tax is correct and shipping is correct but final total was wrong.
2nd - changed the payment method. This is likely a liquid error since the details still show Shopify as the gateway but the order shows a different one.
The first bug alone was enough to remove the app. An app that edits orders should've gone through some serious testing before release; a miscalculation bug should never of made it through.