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We have been testing this app now for over half a year, but unfortunately it is not working as expected.
When importing products from a foreign supplier which is having variant names in a different language the whole thing stops working because it needs to same variant names and not only SKU's. Stops working? Not only that: it creates new shopify product ID's and sets the prices to 0 There seems to be a complicated way around setting up variant names using metafields. But how to do that with hundreds of products?
There are apps on the shopify app store who claim to only use the SKU as a reference point.
The developer replied with:'SKUs are not reliable as many stores do not enforce unique SKUs in their store.'
If this is the real reason, then that is easy to solve, because we instructed our suppliers to create unique SKU's. and again: if this is the real reason, allow users of your app to have the choice: sync by SKU only, or Sync by SKU and variant names. Make that as a clear option and a lot of irritation would have been avoided.
For us the app is not really usable for suppliers who use different languages for their variant names.
Just an absolute nightmare. Pity i did not know that when i started using this app.
Hi,
Thank you for your feedback.
First, I want to apologize if our app is not meeting your expectations. It is our goal to for the app to be accurate, reliable, and scalable.
I also want to address a couple of your concerns:
1. Currently, the product sync works by matching product options and variant names. Hence, if you want to sync to an existing product in your store, they need to match. If they don't match (such as different spellings of the variant names) and you have 'Create new products automatically' enabled, then new products will be created (with new product ID). If you have Price sync set to 'Do not import', then the new products will have a zero price.
2. As for translations of product options or variant names, perhaps there's another app that can help with translating the names and options? Our app currently requires the options and names to be the same. SKUs are not reliable as many stores do not enforce unique SKUs in their store.
3. For the specific SKU Ban/Eth/Bea/250. The product sync didn't work because the partner has this Product options: Size, Whole beans or pre-ground?, whereas the Product options in your store is: Size, Hela Bönor eller Bryggmalet. This doesn't match thus the product is not synced. Also, the partner has since made the product not available for export. If you ask the partner to enable this product for export and adjust the Product options, then the sync will work.
Let me know if you have any questions or how else I can help.
Order Fulfillment Guru simplifies our process of submitting fulfillment requests to multiple suppliers. Its straightforward setup and robust features enabled a smooth integration with our existing workflow. The support team is highly responsive and provides excellent assistance.
Thank you for the lovely review. We are super excited to help.
We have been using OFG for a 2+ years, it's changed our business model.. Yes we have our own warehouse full of stock, but the ability to dropship a range of product seamlessly from suppliers warehouse. Well that's great for sales and cashflow!! Kevin and the support team are excellent, quick replies, exact knowledge answers, its 100% want you want!
Thank you for the lovely review. We are always excited and happy to help!
Very useful service that we used to easily dropship from our distributors. Great and quick support team!
App works great and customer service is excellent! A huge frustration with most apps I've dealt with is getting help when I need it. They (Claire) helped me resolve my error and got me up and running quickly.
Thank you! We are super excited and happy to help.
Claire
Their customer service is really good - very fast and always helpful. Highly recommend working with OFG!
Thank you! We are super happy to help!
Easy setup, and works with minimal issues. Had 1 since using and the team sorted very quickly.
Thank you. We are happy to help!
I highly recommend this app for order routing. This app is easily configurable and sophisticated enough to support our complicated order routing rules. The app allows us to pick and choose which warehouse we want to use based on countries, states, shipping methods, order tags and etc. If we don't have all products available from one warehouse, it can split the order among multiple warehouses.
Tech support is very helpful. The team has a lot of knowledge and always able to come up solutions to our unique situations. Keep up the good work.
Thank you. We've really enjoyed working with your team. Please let us know if there's anything else we can do to help.
Very helpful and reactive support.
Thank you! We are excited and happy to help!
Order Fulfillment Guru is easy to set up and has prompt support. We are just getting started but think it will enable us to scale our business in a short time frame.
Thank you! We are super excited and always happy to help!