Order Fulfillment Guru
Spełnia najwyższe standardy Shopify w zakresie płynności, łatwości użytkowania i korzyści dla sprzedawcy
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We have been using the Order Fulfillment Guru app on Shopify for over a year now, and unfortunately, it has been nothing but problematic. The primary issue we've encountered is that the app fails to update inventory levels accurately and promptly. When inventory updates do occur, it can take days for the changes to reflect in the system, which significantly affects our ability to manage orders efficiently and maintain accurate stock levels.
Even more frustrating is the lack of support from the app's team. We've reached out multiple times, but we seem to be constantly bounced around with no clear explanation or resolution. Each time, we're given generic responses and asked to perform the same troubleshooting steps, but nothing ever truly resolves the issue. It feels like we're getting the runaround, and it’s difficult to rely on a service that doesn't provide clear or effective support.
Overall, we are extremely disappointed with the Order Fulfillment Guru app. For a business that relies on smooth and timely order fulfillment, this app has caused nothing but headaches. We hope the developers can improve both the functionality and the customer service, but as of now, we cannot recommend it to others.
Hi, thank you for your review. We are are disappointed that we were not able to provide the high level support that we pride ourselves on. We researched our records and found the most recent inquiries to be about 3.5 months ago. Perhaps we missed your emails and they went to spam? In any case, please reach out to us and let us know how we can help. We are happy to jump on a Zoom call to discuss your scenarios.
The app was very easy to set up and helps our business support both a local warehouse and drop ship business. The team are good with support but this is exclusively over email. Good value for money.
Thank you, we are always excited and happy to help!
Order fulfillment Guru is a great app. We use it for a sync with a partner and it works flawlessly. Kevin is very helpful during setup. I definitely recommend this app if it meets your use case.
Thank you for the lovely review. We are excited and happy to help!
Very useful app and helpful and responsive support! Highly recommend.
Thank you for the lovely review. We are super excited to help!
This tool helped us manage complicated fulfilment workflows. Their support is top tier!
Thank you for the lovely review! We are excited and happy to help!
Kevin was extremely helpful when I had an issue and needed help! He helped fix our store and the connection with a partner within a few hours and we were good to go! Love it when we have a good app with a good customer service team!
Thank you so much for the lovely review, we are always excited and happy to help!
We have an extremely specific and complex use case for OFG building an order sharing system into the back end of our site, and were able with some work to make it work. We are happy with the results. Currently implementing some further improvements after a helpful one on one chat as well. Straightforward to use, and responsive support team.
Thank you! We are excited and happy to help. Let us know if you need anything else.
OFG has been great for our business. Staff is very friendly and helpful.
Thank you! We look forward to helping your team, let us know if you have any other questions.
Great app, the only one making life really easy forwarding orders. The price is a little high and the service is great, they're super helpful but does feel a bit rushed at times.
All in all very happy!
Thank you for the lovely review. We are excited and happy to help!
Thanks Kevin! Fast and clear answers to solve our problem and doubts.
Thank you so much, we are always excited to help!