The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
In the description says:
"Is this app suitable for me? Give it a try! We offer a free plan for up to 500 orders / month" And in the plans it says Free up to 150 / month and not 500. Why this difference?
Really appreciate you bringing this to our attention! We reached out to you on Oct 24th, and again on Oct 25th to discuss and rectify this with you. Please let us know if you're interested in proceeding further as we'd love to have you as our partner!
Co-Founder | Sovi Apps
Never worked. None of the fields to enter populated. Only the submit button was visible. 2 stars for the initial attempt to fix the issue by support. Said the issue was being escalated but haven't heard back. Deleted app.
We do apologize for the inconvenience our app had caused. The issue was truly escalated, but we acknowledge it was a miss on our end to not have updated you on an ongoing basis to let you know that our developer was resolving it. To make things right, we sent two notes to you (March 19th and March 20th) accepting our mistake and offering immediate assistance to resolve the issue, but did not hear back. We understand if our app is not right for you, and are always here if you change your mind.
Merchant Success Lead