Rezensionen (28)
Anpassen
-
Nach Bewertung
Takes the pressure off updating customers status, but to what extent we haven't been able to determine.
Would be happier if it could be customised in an easy manner, without the need to know HTML or CSS. Simple additions like photos of products purchased etc.
Could be some long term opportunities around integrating with an "edit order" app. Where customers can log in and add / edit their order, ask questions etc.
We find that its not so much of a status update that solves the problem, so may be something to look at.
Huge shoutout to Kurt from Ethercycle. He suggested I install Venntox "Order Lookup"; as I was having issues with customers checking out with text vs email + lots of people could not find their orders. We were getting 5-15 customers reaching out to customer service a day.
I'm thrilled to report, going on day three, I have not have a single person reach out for their order status. This is going to save me so much time. Thank you!!
PS: I added it to both menu + FAQ. I'm not techie, but I did everything in like 10 minutes.
Hello!
We got to chat on Facebook a bit, so I wasn't going to respond to your review here, but I have to tell you I just re-read it and it made my day!
Thank you so much for saying such kind things- I shared it with my team when you posted it in FB and here and they were overjoyed.
Anyways, I hope you are having an awesome day and staying well.
As always, please let us know if you need anything at all by emailing support@orderlookupapp.com
Best,
Rhian Beutler
COO/Co-founder
Great app, they even configured a tax setting for us.
Great app. It's saved us a lot of time with customer inquiries on the customer service side of our business. For customers, it allows them access to pull up their order status at their convenience. Setup was very easy. We recommend this app.
Looking to cut down on CS emails and hoping this helps and our customers find it useful. After installing I had an issue with the way it looked on our site, so I emailed their CS and the issue was fixed very fast. Would highly recommend!
Super easy to install and looks great on our site. Cuts down on our customer service which is a huge plus. Josh worked with us to customize it and his customer service was great!
Great app that works perfectly. Has saved our customer service team countless hours and made many satisfied customers as they are able to get an order update in realtime.
Very useful and easy to set up app. Developer also quick to address change request. Would be great if language editor is provided to allow for phrase editing.
Simple, easy to install, easy to use app. Much needed for our site. We included a link to the order lookup page in our order confirmation emails too!
Only had this a few days, but it's already helped our customer service so much.. and the support is TOP NOTCH! Love this. Thank you.
