Order Lookup | venntov

It was a great App.. but it stopped working today....11/16

Takes the pressure off updating customers status, but to what extent we haven't been able to determine.

Would be happier if it could be customised in an easy manner, without the need to know HTML or CSS. Simple additions like photos of products purchased etc.

Could be some long term opportunities around integrating with an "edit order" app. Where customers can log in and add / edit their order, ...

Over a period when we had 13,278 orders, there were 3,560 order lookups by customers using this app on our site. This demonstrates the use-case of the app in reducing the quantum of customer service calls. However, it must be said that the 80% reduction in customer service calls that the app advertises is quite a suspect statistic.

Earlier in 2014 the app developer made an unannounced change in ...

This app works great and helps cut down customer inquiries but the customization is far from user friendly. It is painstakingly customizable with CSS coding only which is different and more complex than HTML. Until this app becomes more user friendly, it gets a three star rating. It takes a lot of time to design the widget to match the design of your store. $10/month for an app in which lacks a ...