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Awful app. First off the customer service does not respond most of the time, leaving you worried about the functioning of the app. Second off, there's so many things you need to do manually to make the tracking on your site working. So many things in which you know so little about. It's the type of things the app should be doing for you to make it easier for the buyers to use. I never used an app that inconsistent and complicated. Please use AfterShip if you really don't want to waste your time and have an efficient system for tracking in your site.
Hi there,
We have been working with you behind the scenes on this but wanted to take a moment to publicly acknowledge your feedback.
Our support team always got back to you in a timely ( within one business day) manner- and prior to you leaving this review - you were aware that we were working on the challenge you were having.
We have reached out to you three times since the review, and only once have you responded- we really want to make this right for you- as we truly value all of our merchant's experiences.
Most recently Rob, the Director of Product reached out to you to continue dialogue and troubleshoot.
Please respond back to his emails, we want to ensure that you have a positive experience with Order Lookup.
All the best,
Rhian Beutler
COO/Co-founder
Its good, but there is limited editing available.
This app is super cool, it works great on my store and their Customer Support was available to me to answer all my questions.
Highly recommendable!
Keep Up the good work!
Huge shoutout to Kurt from Ethercycle. He suggested I install Venntox "Order Lookup"; as I was having issues with customers checking out with text vs email + lots of people could not find their orders. We were getting 5-15 customers reaching out to customer service a day.
I'm thrilled to report, going on day three, I have not have a single person reach out for their order status. This is going to save me so much time. Thank you!!
PS: I added it to both menu + FAQ. I'm not techie, but I did everything in like 10 minutes.
Hello!
We got to chat on Facebook a bit, so I wasn't going to respond to your review here, but I have to tell you I just re-read it and it made my day!
Thank you so much for saying such kind things- I shared it with my team when you posted it in FB and here and they were overjoyed.
Anyways, I hope you are having an awesome day and staying well.
As always, please let us know if you need anything at all by emailing support@orderlookupapp.com
Best,
Rhian Beutler
COO/Co-founder
I didn't get my 7days free. I deleted and reinstalled because I had tech issue in a few hours and they started charging me. $ one the same day without giving me my 7 days. You guys better contact me curvysense@gmail.com or give me 7 days back, because this is considered fraud.
I wanted to give this app a chance since I liked Has It Shipped Yet, but $10 a month for only 100 order lookups and $0.05 for each lookup after? Guess I'll try AfterShip or some other order lookup app.
shitty app, doesn't work, always says wrong email
I have the app Has it shipped yet, it is FREE. I have to migrate to this new app because this company bought the other and is shutting it down. They charge 10 a month, or 120 per yr . Absolutely unacceptable.
In the short time we've used this app, we have seen a drop in the emails we get from customers asking about their orders. This is a must have app.
Very happy with this app. The install instructions were very easy. Great tutorial videos. The app has lots of customization options. Very professional. It really adds value to our shop.