Order Lookup

Live order tracking for your customers. They'll love it.

Shopify app insights
  • Popular with businesses in the United States

$10/month. 7-day free trial. Additional charges may apply.

App highlights

  • Seamless workflow: use directly in Shopify admin


3.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 76% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 17% of ratings are 1 stars

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51 - 60 of 105 reviews

Hill Threaded Products Inc

Location United States
Time spent using app Over 1 year

What a great app! This ability for customers to lookup/track their own orders without emailing us is so helpful and something we've wanted since we launched our store. So glad these guys did all the work to make it happen. Well worth the price to provide excellent service to your customers and a tool that is necassary for large or small stores.

Dirt Cop

Location United States
Time spent using app 6 minutes

Absolutely essential. Customers need/want to know where there order is, and now they can. This is such a simple tool to make your store feel like the big time. 100% worth the money to not have to manually track orders for our customers. We are so happy to finally have this capability on our site. Thanks!

The Hairbrush Store

Location United States
Time spent using app About 3 years

Why it always says "Sorry, that order was not found
The email address entered must match the email address that was used when the order was placed. Please contact support if you continue to have trouble finding your order."? Please help

American Laser Crafts

Location United States
Time spent using app 6 days

Great app. Seriously reduces our customer service load.

Hello Classics

Location United States
Time spent using app 8 months

This is now my second install. Works like a dream, as always. Thanks!

Pretty Fireplaces

Location United States
Time spent using app About 2 years

Useful app. We installed it a few months ago and linked it to our email confirmations. It greatly reduces customers inquiries and also lets our phone support people look up orders when the customers call in.


Location Taiwan
Time spent using app 13 days

Very useful and easy to set up app. Developer also quick to address change request. Would be great if language editor is provided to allow for phrase editing.


Location India
Time spent using app 8 months

Great app and great customer service ! Actually every store must have this app !

Mopixie Store - Unique & Fun Gifts at Lowest Price with Free Shipping

Bikini Luxe Swim

Location United States
Time spent using app About 4 years

This is an absolutely fantastic little app, it installs quickly and easily and it allows your customers to look up their orders. We have found at Bikini Luxe that this has really reduced the amount of customer "where is my order" emails. Thus saving us both time and money!

Bikini Luxe - Designer Swimwear and Luxury Resort wear


Location United States
Time spent using app Almost 3 years

This is an essential app to have! I mean, it's what I would expect from ANY website where I shop, so why not mine? It also saves so much time customer-service-wise.

Highly recommended!