Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficiency in reducing customer support interactions by up to 40%. They appreciate its user-friendly interface, quick setup, and reliable order status feature. The responsive support from the developers is also praised. Many find it worth its cost and suitable for businesses of all sizes, with some integrating it into their order confirmation emails for added convenience.

August 19, 2014

This app has definitely reduced customer emails significantly. Very useful app and works great

Only For You Boutique
United States
About 1 month using the app
Edited May 8, 2017

Customer support took a good care of me.

Shopxstar
United States
26 days using the app
November 14, 2019

Just installed the app. The support service answered my question very quickly. I hope that in the future there will be no problems. Have a nice working day to you guys!

LUXURYSHAPEWEAR
Russia
25 days using the app
November 30, 2017

I would really recommend this product. Less customer problems. Lol. Great customer service.

Kevinloves
Philippines
20 days using the app
September 8, 2014

Love the app
already using it with another store and is one of these apps you can't live without once you discover it, customers don't need to contact you to know where their order is and you have more time to dedicate in growing your business
Thumbs Up...:)

Emily Davies Store
United Kingdom
17 days using the app
May 11, 2020

Great app for me and the customers to find out about their orders. I know when I order something I always want to know the status of it.

CozyBike
United States
17 days using the app
venntov replied May 22, 2020

Hi!

Thank you for your review, I love that you love the app for both yourself and your customers.

When we set out to build this app we thought "how can we make it so customers can always look up their order to see where it is?" It sounds like we hit the mark!

I hope you are doing well, and if you need anything in the future please email us at support@orderlookupapp.com

Best,

Rhian Beutler
COO/Co-founder

April 29, 2020

Just started using the app, seems really easy and user friendly, Great work to everyone working on the app.

Fluffy Cases
Netherlands
16 days using the app
venntov replied April 29, 2020

Hello,

Thank you so much for choosing Order Lookup as your order tracking app, we appreciate your business.

I am glad to hear that you are finding it easy to use and user friendly- and will pass on you kind words to our entire team, it is much appreciated!

If you need anything in the future never hesitate to email us at support@orderlookupapp.com- always happy to help.

Best regards,

Rhian Beutler
COO/Co-founder

June 20, 2013

Simple, easy to install, easy to use app. Much needed for our site. We included a link to the order lookup page in our order confirmation emails too!

No Nasties
India
15 days using the app
Edited May 20, 2020

Great customer service. Account was verified quickly. App is easy to use and gives customers that piece of mind we strive to give.

Peak Venture Company
Canada
8 days using the app
venntov replied May 22, 2020

Hi,

I hope you are having an awesome day! Thank you for the kind words- I will pass them along to the support team.

We are so glad that you find the app giving your customers peace of mind- that makes me so happy, and I know it will make the rest of the team happy as well.

If you ever need anything moving forward, please never hesitate to reach out to us at support@orderlookupapp.com

Best wishes,

Rhian Beutler
COO/Co-founder

Edited March 3, 2020

I have not to use the app yet, it looks very intriguing to use, can't wait and will definitely give feedback again. Thank you for asking

eWatch Me Now
South Africa
7 days using the app