Order Lookup , 140 reviews

Overall rating
Counts per rating level
  • 75% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 18% of ratings are 1 stars
August 19, 2014

This app has definitely reduced customer emails significantly. Very useful app and works great

Only For You Boutique
United States
Time spent using app: About 2 months
July 11, 2014

5 star app. Our customers love it, and it helps reduce support calls. Customers want instant information and this app provides it.

Merch Babies
United States
Time spent using app: About 1 year
June 8, 2014

Great app, easy to install. No more customers asking "where's my order?" Perfecto.

United States
Time spent using app: 10 months
April 21, 2014

This is a must have for any shopify site. It does EXACTLY what it was intended to do.

United States
Time spent using app: 9 months
March 30, 2014

This app is very well worth what it costs, it will save you lots of time and effort by allowing your customers to handle order information themselves.

Customer service on the app is second to none and highly responsive. I wish other software developers were as good and fast as these folks.

Bottom line: It works like it should, it is priced right and saves you from using your time. What more could one ask for? Simply put, get it.

Dave's Hobby Shop
United States
Time spent using app: Over 4 years
March 5, 2014

The app works just like everybody says it does, I've seen it in action before and just installed on our site---it's awesome and I wish I'd seen it sooner! The amount of phone time this thing saves, at least with our customer base, as we get a ridiculous number of people who call in to check status or ask for a tracking number, even though all of that has been emailed to them already. This is something they can check from their smart phone if they just want an update and the email is no longer on their phone, they have no need to tie up CS reps.

The as-advertised functionality is great, but the thing that really amazes me is that the customer service is just as incredible as the reviews make it sound. I thought our business was the only one who had no problem helping out a customer with something at midnight or one in the morning, but I just got an email from these guys who very kindly set this app up on our custom theme right after I emailed them, which happened to be very late.

Amazing, I wish more businesses operate like this!

United States
Time spent using app: 7 months
January 23, 2014

Highly recommended app. used widely by most of our customers. and we get less emails

South Africa
Time spent using app: Over 1 year
January 20, 2014

Super easy to install and looks great on our site. Cuts down on our customer service which is a huge plus. Josh worked with us to customize it and his customer service was great!

United States
Time spent using app: 4 months
November 24, 2013

Really easy to install. Just works. Great app.

United States
Time spent using app: About 3 years
November 19, 2013

With this holiday rush on the way, this app is a must. Order Lookup app has reduced 80% of the customer service emails we receive.

United States
Time spent using app: Over 10 years