Order Lookup

Name: Order Lookup
Brand: venntov
Rating: 4 (139 reviews)

$10 al mes. Prueba gratis de 7 días. Se pueden aplicar cargos adicionales.

Calificación (4,0)

Reseñas

139

Desarrollador

venntov

Easy-to-use Order Lookup admin tools for desktop

Order Lookup supports over 20 languages and all text is customi

Simple and intuitive interface for your customers

Clear indication of where an order is in the fulfillment chain

Real-time order tracking for your customer's when using Order Lo

Order Lookup gives your customers a visual invoice along with tr

Simple and intuitive interface for your customers with Order Loo

Helps customer's know where an order is in the fulfillment chain

Real-time order tracking for your customer's when you use Order

Order Lookup provides your customers a visual invoice along with

Características

Creada para tu negocio

Se usa directamente en el panel de control de Shopify

Acerca de esta aplicación

Fecha de lanzamiento

11 de octubre de 2012

Idiomas

Inglés

Categorías

Seguimiento de pedidos de clientes

Se integra con

OrderlyEmails, China EMS, China Post, ePacket, +400 more carriers

Save valuable customer service time with automated order tracking.

Order Lookup helps to reduce support requests by giving customers real-time order tracking information Order Lookup adds an easy-to-use customer facing portal to your Shopify storefront. This allows customers to enter their email address and order number, empowering them to access their order information, in real time. Additionally, it includes any notes or tracking information you, the store owner, may have added.

Order lookup for customers
Order tracking across over 100 shipping carriers
Customizable order lookup page

Precios

Prueba gratis de 7 días

Essential

$10/mes

100 lookups included in monthly fee. $0.05 per addt'l lookup

Essential

$10/mes

100 lookups included in monthly fee. $0.05 per addt'l lookup

Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios

139 reseñas

Calificación general

Recuentos por nivel de calificación

El 75% de las calificaciones son de 5 estrellas
104
El 4% de las calificaciones son de 4 estrellas
6
El 3% de las calificaciones son de 3 estrellas
4
El 0% de las calificaciones son de 2 estrellas
El 18% de las calificaciones son de 1 estrellas
25

7 de enero de 2023

Deleted app while free trial, but the subscription remained and the money was withdrawn. Cant unsubscribe...

rlyuseful

Kazajistán

Tiempo de uso de la aplicación: 7 días

22 de agosto de 2021

i can not cancel my subscription.....................................................................................

Eunoia Accessory Co

Canadá

Tiempo de uso de la aplicación: 17 días

venntov respondió 22 de agosto de 2021

Hi there,

I hope you are having a good day! We reached out regarding the confusion around canceling your subscription and saw that you were able to cancel your subscription. We also sent you a refund.

Please let us know what else we can do to turn this negative experience into a positive one.

All the best,
Rhian Beutler
President
venntov

19 de agosto de 2021

The $ values did not align correctly and there is a limitation on the control to match your theme. On several requests, the support dribbled through after continuous follow up and in the end, the support just stopped without resolving my formatting issue of the form. Not an app that up to the Shopify expected level.

Onlinetonerau

Australia

Tiempo de uso de la aplicación: 26 días

venntov respondió 22 de agosto de 2021

Hi there,

I hope this finds you well. I'm sorry that you had a negative experience with the app and our team.

When reviewing this case, I did a deep dive through every interaction between you and our team. Unfortunately, I do not see the same thing that you are. Do you have other email addresses that may be confusing the system?

From everything I can see: You emailed us, we emailed you back (several times), sent you back-end access to approve ( which you did), and then there was no follow-up on your end. The last email we received from you that is unrelated to us trying to navigate a fix for you based on this one-star review was to Becca on August 2 at 7pm PDT, and she responded August 3rd at 12pm PDT.

We did extensive CSS customization on your store- far more than we do on most of the stores that use our app, and we also refunded you for the app, and offered you three months of credit if you wanted to continue using the app.

I understand that things are challenging right now, but when we emailed you on August 19th 5:35pm PDT regarding this negative experience - you were unwilling to work with Rob, our VP of Product.

We want to make this right, we really do- as we cherish the customer relationships we have built up over time. I believe that this is really a miscommunication - which was driven by you waiting for our support team to get back to you ( without them knowing that you had approved back end access), and by them believing they were done interacting with you as of August 3rd, because that was their last point of direct contact with you.

Please email us at support@orderlookupapp.com. We want to make this right.

Best,

Rhian Beutler
President
venntov

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