Order Lookup

Order Lookup

da venntov

Live order tracking for your customers. They'll love it.

4.2 de 5 estrelas(134 avaliação)

Reduce customer support

Your customers can look up their orders with either their email or order number, reducing the order inquiries you receive in your inbox.

Live tracking

Give real time order information to your customer with a fully customizable order lookup page.

ePacket support

Perfect for dropshipping businesses, Order lookup works seamlessly with ePacket.


Sobre Order Lookup

Order Lookup helps to reduce support requests by giving customers real-time order tracking information

Order Lookup adds an easy-to-use customer facing portal to your Shopify storefront. This allows customers to enter their email address and order number, empowering them to access their order information, in real time. Additionally, it includes any notes or tracking information you, the store owner, may have added.

When you use Order Lookup, a significant amount of your customer support requests will be eliminated, which saves you time and money, while simultaneously allowing you to provide a flawless customer experience.

Additionally, this highly customizable app allows you to adjust display styles and output information and is offered in multiple languages but supports any language you choose.

Integração com

  • OrderlyEmails,
  • China EMS,
  • China Post,
  • ePacket,
  • +400 more carriers

Atendimento

Preço Avaliação gratuita de 7 dias

Visualizar todas as opções de preço

$10/mês

100 lookups included in monthly fee. $0.05 per addt'l lookup

* Todas as cobranças são faturadas em dólar norte-americano (USD). As cobranças recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.

4.2 de 5 estrelas

A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.
  • 5 de 5 estrelas
    77% das avaliações são de 5 estrelas
  • 4 de 5 estrelas
    4% das avaliações são de 4 estrelas
    (6)
  • 3 de 5 estrelas
    3% das avaliações são de 3 estrelas
    (4)
  • 2 de 5 estrelas
    0% das avaliações são de 2 estrelas
    (0)
  • 1 de 5 estrelas
    16% das avaliações são de 1 estrelas

Avaliações mais recentes

Hype-Not Unique Cases

This app simplifies how my customers would be able to look up their orders. i love it! And I know my customers will love it too!

homeexerciseband

This application has really helped our customers engage a little more with their orders, I would 100% recommend!

Famous Breeze

Awful app. First off the customer service does not respond most of the time, leaving you worried about the functioning of the app. Second off, there's so many things you need to do manually to make the tracking on your site working. So many things in which you know so little about. It's the type of things the app should be doing for you to make it easier for the buyers to use. I never used an app that inconsistent and complicated. Please use AfterShip if you really don't want to waste your time and have an efficient system for tracking in your site.

Resposta do desenvolvedor

29 de junho de 2020

Hi there,

We have been working with you behind the scenes on this but wanted to take a moment to publicly acknowledge your feedback.

Our support team always got back to you in a timely ( within one business day) manner- and prior to you leaving this review - you were aware that we were working on the challenge you were having.

We have reached out to you three times since the review, and only once have you responded- we really want to make this right for you- as we truly value all of our merchant's experiences.

Most recently Rob, the Director of Product reached out to you to continue dialogue and troubleshoot.

Please respond back to his emails, we want to ensure that you have a positive experience with Order Lookup.

All the best,

Rhian Beutler
COO/Co-founder