Orders and shipping
Order Lookup

Order Lookup

by venntov

Live order tracking for your customers. They'll love it.

4.1 of 5 stars(136 reviews)
$10/month. 7-day free trial. Additional charges may apply.
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Reduce customer support

Your customers can look up their orders with either their email or order number, reducing the order inquiries you receive in your inbox.

Live tracking

Give real time order information to your customer with a fully customizable order lookup page.

ePacket support

Perfect for dropshipping businesses, Order lookup works seamlessly with ePacket.

About Order Lookup

Order Lookup helps to reduce support requests by giving customers real-time order tracking information

Order Lookup adds an easy-to-use customer facing portal to your Shopify storefront. This allows customers to enter their email address and order number, empowering them to access their order information, in real time. Additionally, it includes any notes or tracking information you, the store owner, may have added.

When you use Order Lookup, a significant amount of your customer support requests will be eliminated, which saves you time and money, while simultaneously allowing you to provide a flawless customer experience.

Additionally, this highly customizable app allows you to adjust display styles and output information and is offered in multiple languages but supports any language you choose.

Integrates with

  • OrderlyEmails,
  • China EMS,
  • China Post,
  • ePacket,
  • +400 more carriers

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Support

Pricing 7-day free trial

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$10/month

100 lookups included in monthly fee. $0.05 per addt'l lookup

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.1 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    76% of ratings are 5 stars
    (104)
  • 4 of 5 stars
    4% of ratings are 4 stars
    (6)
  • 3 of 5 stars
    3% of ratings are 3 stars
    (4)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    16% of ratings are 1 stars
    (22)
View all 136 reviews

Most recent reviews

Thetopboss

Rating
5 of 5 stars
Posted
February 8, 2021

Great app for satisfying customers. Customer service traffic reduced thanks to this app. Definitely does what it's meant to

Silken Skin Co

Rating
1 of 5 stars
Posted
January 3, 2021

Keep on getting an error stating that the Shopify iPhone app issue. It says that the Shopify mobile app doesn't work when I'm using a desktop. So it's quite upsetting an app recommended by so many is not working

Developer reply

January 12, 2021

Hi there,

I hope this finds you well.

I waited to respond publicly, as I so often do- as I prefer to mitigate customer experience challenges privately.

Unfortunately, after three emails to you over the course of a week, we have not received a response from you.

The solution for your particular issue is easily remedied and would have been fixed with an email to our support team.

We at venntov are proud of the customer experience we provide and are sorry that you are unsatisfied with an app that came highly recommended to you.

Unfortunately, because you never reached out prior to this review, nor have you responded to any of our emails it has put us in a position of wanting to make you happy but not being able to.

Please email us at: hello@venntov.com or respond to any of the emails that have been sent to you.

We look forward to your response.

All the best,

Rhian Beutler
COO + Co-founder
venntov

Hype-Not Unique Cases

Rating
5 of 5 stars
Last edited
August 24, 2020

This app simplifies how my customers would be able to look up their orders. i love it! And I know my customers will love it too!

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