Reduce customer support
Your customers can look up their orders with either their email or order number, reducing the order inquiries you receive in your inbox.
Give real time order information to your customer with a fully customizable order lookup page.
Perfect for dropshipping businesses, Order lookup works seamlessly with ePacket.
About Order Lookup
Order Lookup helps to reduce support requests by giving customers real-time order tracking information
Order Lookup adds an easy-to-use customer facing portal to your Shopify storefront. This allows customers to enter their email address and order number, empowering them to access their order information, in real time. Additionally, it includes any notes or tracking information you, the store owner, may have added.
When you use Order Lookup, a significant amount of your customer support requests will be eliminated, which saves you time and money, while simultaneously allowing you to provide a flawless customer experience.
Additionally, this highly customizable app allows you to adjust display styles and output information and is offered in multiple languages but supports any language you choose.
- China EMS,
- China Post,
- +400 more carriers
Pricing 7-day free trial
100 lookups included in monthly fee. $0.05 per addt'l lookup
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 112 reviews
Most recent reviews
The Travel Buddy 5000
good concept. but no support whatsoever. cannot get help from them at all. feels like the app works half the time. only showing tracking info for certain orders and not others. can't get any help from support
Thanks for the this app I takes a Very good Experience, my customers they are ok with help from location pack. nice, good!
This is a great app and very reasonable price! Support was prompt in answering my question and a very detailed response was given which I appreciated very much.