Triom: Edit & Merge Orders
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This app has been amazing to save you postage! No more detect manually! Support has been great & responsive, highly recommend!
Thank you so much for this awesome review! We try to help as much as we can :)
Everything was going fine until we realized that our revenue was inaccurate. The order financial status should be automatically filled when creating your set up. This app was working well when we had the merger cancel original orders, but once we switched to "archive" original orders we had a nightmare of original orders still being present in our system. Thousands of dollars lost now because of this app.
同梱の作業が多いので、こちらを利用しました。色々みましたが、一番使いやすく、自動でも、手動でもいくつかの注文をまとめることができます。
送料もどの注文の送料を使用するか選べます。ただ同梱の場合、差額送料が追加になる場合があるので、確実に正確な送料の注文書を出せない場合もあります。でも、そのあたりはshopify側の課題になるかと思います。サポートもしっかりしています。
レビューありがとうございます - Thank you so much for your kind review!
Please don't hesitate to reach out again for any questions / further assistance - we are always here to help! 😉
- Team OM
Anton was very helpful and very prompt with customer support. I highly recommend the app for when customers place multiple orders.
Thank you so much for the review🙏 Our support team always here to help you 24/7😎
I had a terrible experience with this app. Due to some issue on their end, they decided to give my item away for free without my consent, causing me to lose $512! I had no choice but to cancel the order, and the entire process was frustrating and unprofessional. This app is unreliable, and I definitely *do not recommend* it to anyone. Stay away if you value your time and money!
We sincerely apologize for this experience and understand your frustration. However, we're concerned there may be a misunderstanding about what occurred, as Order Merger does not have the capability to modify product pricing or "give items away for free."
Our app only merges existing orders together - it cannot change product prices, apply discounts, or modify payment amounts. We'd very much like to understand what happened in your specific case to help resolve this situation.
Since we don't see any support tickets from your account, could you please reach out to us directly at care@ordermerger.com with your order details? We want to investigate this thoroughly and help clarify what may have caused this issue.
We take all merchant concerns seriously and would appreciate the opportunity to review your specific situation and provide a proper explanation.
Best regards,
Tom, TrioM owner
Very nice app. This is going to save us plenty of money on shipping by combining orders. I think our customers will love it, too!
UPDATE: I'm still quite happy with this App. Customer service was very prompt with a recent question as well.
Thank you for the 5 stars review🙏
the app is amazing it does exactly what it should and in a great and easy way but the real heros of this story is vladimir at the support team this guy could help any one with anything at anytime
Hello. Thank you so much for the review. Our team always here to help you😎
Konstantin was very helpful! He called me over the phone and explained how to use the app. He was very knowledge
We appreciate your feedback 🙏 Our support team is here 24/7
Review Update: Dec 2020. It works much better than previous versions. There is also no issue on naming the orders, we can name them however we want. So far this is the best order merger app I could research and find on the market. Thank you team =========
Previous Review
In average, the app works well. However, due to the following disadvantages we have removed it: Combined orders having very long names, which appear on the shopify order list very confusing. Imagine there are 3 orders combined, we see something like that #58944_#59381_#59567_OM. Normally combined orders should have standart order names. For example: If you combined an order number with #5 and #6, if there is no next order, then the combined order name should be #7, instead #5_#6_OM. This markup confuses customers a lot.
Update on August 2nd 2020:
I just wanted to let you know you can now control both the order name and shipping name. Also, we now have 2 full-time developers so features are coming out faster :)
Any chance you can give it another chance and if you like it update your review?
Thanks!
Hi there!
First of all, thank you for your honest review, we really appreciate it, and we apologize for the inconvenience you experienced while using our app.
We know that few features are missing in the app, some of them due to some limitations in the Shopify API, and on others, we're still working.
When it comes to controlling the new order name (order number), this will be available in the next version, as well as shipping names.
It's important to understand that everything related to order management is extremely sensitive and we don't want to release anything before making sure we won't cause any damage to merchants.
Would you like us to update you once the next version comes out?
If there is anything else we can do for you we're available in the live chat within the app, as you already know :)
Thank you again,
Ariyeh Even Haim | Order Merger CEO
The support team is very responsive (always replying within minutes) and provides helpful tips on how to get the most out of this service. Thank you!
Thank you so much for your review. Our team is always here to help you 24/7😎