Triom: Edit & Merge Orders

This app is the best app I've found to merge shopify orders, especially when using clickfunnels. Great customer service team, Eric was very professional, patient and assisted me for 2 days to fix my issue. Thanks again! Truly love this app. Only wish you had a flat monthly fee and not billed per merge; especially when merging large quantity of orders per month. Again; Love your App and customer service!

The merge is pretty good but if you are not into IT then it can seem a bit overwhelming with completing the rules. I followed a Youtube video tutorial but then it was not working and went back in and saw it had written guides and support. So I learned how to do manual but this seems a bit overwhelming at first. Once you print out your first Merge order then you can see what you need to change. Also click Archive at the bottom so you can go back and review anything that you think was missed. But I would use this app because manually merging orders is a lot plus running your business so whatever makes it simpler is good for me. Just have patience and print out the guides.

We love this app. Very useful and works perfectly. We have to set up something with the support and I can say that they are very polite and helpful. I can only recommend this app. Thank you

There is no way to set up this app to avoid inconsistent reporting in some fashion. Shopify has NO SOLUTION for merging orders that is automatic. Your best bet is to simply leave both orders, refund the shipping on one, and tag them so you know to fill in the tracking manually on the other. Or you can use the hacky draft order method recommended by Shopify. Reasons: 1- You cannot edit merged orders. This means you are effectively stuck with quantities or products after merging orders. 2- Your total order count becomes inaccurate with this app. You cannot delete combined orders, meaning it shows as an extra UNFULFILLED order in your reports unless you fill in the tracking manually. Seemingly no way to automate this. If you cancel any orders edited by this app, it is stuck forever; you can't even delete it! 3- If you do not set the merged order value to 0, you have double counted revenue. If you do, it is tracked as a discount, which throws off your numbers if you actually want to track discounts properly. Then, you also are fulfilling a 0 value order when shipping comes around, bringing down your average order value. I thought cancelling merged orders would solve this, but it does not, and in fact leaves you with a *stuck cancelled order that you can never fulfill*. Fulfillment ratio being inaccurate is very bad and can affect your payment processing!

Does exactly as intended with great customer support. Very much recommended for specific automation needs.

This app causes more of headache than just using a manual workaround. Unfortunate that Shopify doesn't offer an out of the box solution and pushes the work on these janky 3rd party apps.

The free plan with the charge for additional merges is perfect for my shop! Their customer support is also top notch!

I just added this app to my store about a week ago and it's amazing! I have a lot of incoming orders from repeat customers and this has really helped with my shipping process! Very happy with it!

Customer service was super helpful with providing me screenshots & tips to setting things up!!! can't wait to recommend this app to others!

very easy to use app
got help all the way, will definitely save me and my clients time and money!
heard of it from a friend that this app saved him some shipping fees

Where to begin with the issues... my customers shop several times a week even everyday, so the need for features this app offers sounds wonderful. However, execution was awful. My sales are being reported inaccurately because they re-create the original order double counting sales and quantities. Quantities are inaccurate, I am having to manually go in and update. Reports are a nightmare, says I captured so much more in sales that acutal, Shopify Experts have no idea what happened or how to fix. It didn't merge SOME the orders they claimed it was a"bug" in my shop. More issues but not worth going on. In the end, it created HOURS upon HOURS of work for me, and I am certain I have even more to clean up after my customers get their shipment. Even the packing slips on the merge orders were completely incorrect. AWFUL.

This app is fantastic, I like how it includes a free plan and pay as you go feature if you prefer not to have a monthly bill. The support is also great, I ran into a small issue and almost uninstalled the app, but they were extremely responsive and helped me out. Definitely worth it if you ever need to merge orders!

I used this app to help me merge my orders and ran into a little issue. Their customer service team was A1! They were able to see the problem I had, provided clear solutions and walked me through the entire process with ease. Great communication, fast replies and 24hr service. T

Works smooth and considers everything that needs to be considered. Support was amazing and helped onboarding in no time

helpful and good customer service! I really don't have any complaints at all! easy to integrate and have a free version.

this is the only app on the app store that do this right (I think they are the only ones who even offer this feature haha) thank you for the quick support and great product!

Great app! Really useful for fulfilling multiple orders from the same customer as a single order - especially for post purchase upsells. The customer support team is great and responsive. Highly recommended.

We've installed this app and tried to use it. It's great, but we have a little problem. However, thank to their support, we can solve it. Great support team!! <3
Thank you very much!!!!!!!

I have just installed this app and set it up. I had a question during this process, and started a chat. The support was outstanding! I'd give them 10 starts if I could!

Great support team!
Konstantine helped a lot due to some problems we had!
Thank you very much!!!!!!!

Great app, a must-have when you're using a post-purchase upsell to combine orders into one. The support is quick and helps solve any issues.

This app is essential to our business model which offers local delivery twice per week, with two cutoffs for customers on different days of the week. Our routing software can only send one order to one stop, and multiple customers like to add on to their order before the deadline. We needed a way to combine those orders and send them as one -- this is the ONLY app I have found on the app store that does this.

We had some real trouble implementing the app in the beginning, and it caused a huge headache with orders merging that should not, and the other way around. I was able to work with support to get these issues resolved, and they told me that this app now has a full time developer. They are asking me for improvement suggestions, which is great. Overall, this app works well now that the bugs were addressed, and I am hopeful they just keep improving. Highly recommended if you need to merge orders.

I was excited when I first got this app and their customer service is great but the app has limitations and was not tested properly. I had a lot of customers with multiple orders in a day and the merge was all over the place. I had to manually review all of my orders and manually merged them. The shipping refund did not work correctly if you have more than 2 orders merged.

The app does exactly what it says. It is a little confusing, but there is a lot of videos to help you out

Works great, only catch is like the other apps mentioned - the order number combination settings are still a work in progress.

Perfect add-on for shopify, great customer service also :)
If you want to auto merge same customer and ship together , this is the best app you can find in here.

Great app for order editing, order merging, and better customer experience, the support team is great and there are help videos everywhere. Very useful for high volume merchants. The automatic merge feature is something I've been looking for for ages.

Horrible this does not work. There is no phone support. Ruined my reports. Hard to work with. The Gurus cant figure it out either.

Great app with excellent, very knowledgeable Support that go the extra mile to help. Highly recommended.

I added this APP to the shop to merge orders for customers that order multiple times during a promotion we put on. They were super helpful and answered all of my questions in a timely manor. Can’t wait to see how smoothly the app works!

Very good customer service.
Every question I had was answered fast.
This app works perfectly and really suits my needs.

At first this app worked great. Unfortunately, it seems the developer's website is down right now and there's no way I can get it to work... Please fix this, you have a great app but make sure your service stays online.

EDIT: The app is up again and working like it should. Changed the rating to 5 stars.

Great app so far, There was a few issues as the app litterally came out yesterday like upsell discount price on combined orders but i contacted the live chat and they fixed it all up on the spot and helped me sort out all the issues i had.
Can't hype up the customer service enough, it is great to see people who care about the users.
5/5

5 Stars. Our experience with this app has been perfect and it works very well. I would recommend it to anyone who's looking to save money on shipping to customers and improve their experience.

i think this app is a must have to save you money and problems with customers getting separate packages from your supplier if orders were placed separately by the buyer. save money by paying your supplier only once or less on shipping to the same address. Great app! Thanks!

Absolutely genius app! a No-Brainer money saving machine. goes very well with reconvert app. it will merge those orders from the same buyer. love it!