TrioM Combine & Merge Orders , 80 recensioner
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Do the job perfectly ! easy to setup and at a good price, our customer love it. support is amaaaazing !
Thank you for your amazing review🙏 Our team is always here to help 24/7😎
Does exactly as intended with great customer support. Very much recommended for specific automation needs.
Thank you so much for your great review and feedback. Our support team is always here to help you 24/7😎
We often have customers that want to combine orders so that they don't have to pay for shipping twice. We couldn't figure out a way to do with without customer service having to reach out to the warehouse and asking them to intercept the orders. It was a pain and sometimes we were too late. Shopify Plus suggested this app for us and it does EXACTLY what we needed it to do. I have used SO many apps that do 90% of what you need them to do, but there is always something that doesn’t work smoothly. This app thought of every single thing & I kept waiting for something to go wrong , but it didn’t . ⭐️⭐️⭐️⭐️⭐️ Also, both things that I had questions on, customer service was available & answered almost immediately . Just wanted to say that I have never reached out to offer an app a review , but they deserved it.
Thank you so much for your great review. We built this app for your convenience and will add even more options :)
Great app with excellent, very knowledgeable Support that go the extra mile to help. Highly recommended.
Thank you so much for the review! We're always here to help :)
This app had a lot of mistake happening recently, but customer service fixed them promptly. They are working properly now.
Been looking for an app like this one for ages!!! The support is Amazing and set up is top notch. Thanks!
Thanks for the kind words! 🙏 Keep booming!
DO NOT USE! I cannot express enough... this app is a nightmare. I installed Order Merger and got my account set up with their support. I quadruple checked with support that everything was set up correctly before launching. We launched and I thought everything was going smoothly until my accountant just realized that they are DOUBLE COUNTING REVENUE. It's been a nightmare to fix. Their support doesn't fully understand questions and responds with statements that have nothing to do with question. They aren't able to 'fix' the double counting. It also makes your inventory extremely inaccurate because it double counts all the orders! There is no way to set up this app without inconsistent reporting. The app support recommends turning on a feature that makes duplicated orders zero, but then it makes your discounts tab significantly higher which looks awful for accounting purposes and makes your average order value WAY low. Shopify recommended this app, yet has NO IDEA the backend of what takes place. DO NOT USE.
Hey there!
Thank you for using Order Merger and your honest review. I'm truly sorry for the inconvenience our app caused your store's analytics.
The problem you've encountered can be easily solved by enabling "Set new order value to 0". This will prevent merged orders from adding any double revenues to your store's analytics. It seems this feature was disabled when you merged your orders.
I personally tried to reach out to you on both email and WhatsApp (offering you full refund, ways to restore your analytics back to their original value and the best way to setup the app) but never heard back from you.
Order Merger is a very helpful app for thousands of businesses and we encourage every one of our customers to reach out to support - we are available 24/7 for any question or assistance.
Please let me know if there is anything else I can do for you.
Tom | Order Merger CEO
The app was working great for us for several months. Now we continue to have issues with little care from the support.
Thank you so much for the review🙏 Our support team always here to help you 24/7😎
I have not used it much yet as we just got it for the manual combining feature to start. But the customer service was incredible they went into their test store to test things for me that were not even part of their app just regular Shopify features that I wondered if would solve the inventory aspect of combined orders
Thank you so much for the review🙏 Our support team always here to help you 24/7😎
This app works flawlessly and customer support is top notch! I wrote to the developer and had an answer back in five minutes. Now that's service!
Thank you so much for your great review! We're always here to help :)