Order Merger ‑ Merge Orders
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I love being able to offer my customers combined orders with less stress and time. This app works really well for me, and I've had excellent customer service support each time I've reached out. There's more functionality that I even realized! Thanks to Tom for the help figuring out how to refund excess shipping today.
Thank you so much for this review!
It was my pleasure helping you set up the shipping refund feature and explaining about our automatic bulk merge feature - it's one of those hidden gems in the app that can make a big difference for both you and your customers!
I'm always here if you need any help along the way.
Best,
Tom
Brilliant Customer Service. Super quick response time and swift action. I had the pleasure of dealing with Tom, he was able to identify the problem and deal with it promptly with minimal to no back and forth. GREAT app.
Thank you so much for this great review! It was my pleasure to help you get that issue resolved quickly. I really appreciate you taking the time to share your experience - feedback like this truly makes my day and motivates me to keep providing the best support possible.
Thanks again, and I'm always here if you need anything!
Best,
Tom
The app does exactly as intended, and helps us save significant costs on shipping and manual handling of consecutive orders. We use it for all our 4 e-commerce stores, and have had a very good experience with it. Tom was super helpful when we needed his assistance. Highly recommend!
Thank you so much for this kind review! I'm really excited to hear that our app is delivering exactly the results you were looking for - saving on shipping costs and reducing manual work across all four of your stores.
It was my pleasure to assist you, and I'm always here whenever you need support.
Thank you for recommending us!
Tom
If I could give 10 stars out of 5, I would!! Tom, the founder of the app, personally built features just for us.. talk about dedication! . It honestly felt like he was part of our own team, making the whole process seamless.
This app has saved us a ton on shipping cost! It makes our operations automated and efficient. It's a NO BRAINER for any businesses.
One of the best experiences I’ve ever had with a product and its creator! Good job!!
Wow, thank you so much! This honestly just made my entire week 😊
I had such a blast working with you on those custom features - that's exactly the kind of stuff I love doing! When I can jump in and solve real problems for merchants like you, it doesn't even feel like work.
So happy to hear you're saving a ton on shipping and that everything's running smoothly now. That's what it's all about!
Thanks for being awesome to work with, and you know I'm always here if you need anything else!
Tom
Founder of Order Merger 🚀
very responsive with any issues and also willing to add settings you think would make your experience better. Pretty sweet thing they got going on here
Thank you for the great review! It was a pleasure working on these new features for you.
Please don't hesitate to reach out again for any questions / further assistance - always here to help.
Tom,
Founder of Order Merger
Great app that solves such a headache for me! Thanks to Tom for helping me out and being so responsive!
Thank you so much for this review! I'm really happy to hear that Order Merger is solving that shipping headache for you - that's exactly why I built it.
It was my pleasure to help you get set up, and I'm always here whenever you need support. Reviews like yours truly make my day!
Thanks again!
Best,
Tom
Super helpful app for merging orders. Makes everything much easier and saves us a lot of time. The best part is the support. Always quick, friendly and really helpful. Can totally recommend!
Thank you so much for this wonderful review! It's exactly why we built Order Merger - to save you time and make order management effortless.
I believe great support is just as important as great features, so feedback like this truly makes my day.
Thanks for recommending us - it means the world to small teams like ours!
Best regards,
Tom
Very good tool and great service!
Thank you so much for the 5-star review! I'm happy to hear Order Merger is working well for you and that you're happy with the service.
If you ever need anything, I'm always here to help!
Best,
Tom
Due to the app not marking the orignal Meta order as fulfilled, All the Meta orders were all refunded. Lost alot of money using this app. Not recommended if you use Facebook or Instagram for order merger.
This app has made us lose over $6,000. They were DUPLICATING our orders instead of merging them.
We found out about this bug, reached out to them with ZERO response on their part.
We escalated the issue to Shopify, and TrioM didn't even reply to them.
I honestly have no words for how poorly the situation was handled.
We are deeply sorry for this experience and the significant financial impact it had on your business. This is absolutely not the standard we hold ourselves to, and we take full responsibility for both the technical issue and our poor communication response at the time.
Since this incident, we have:
- Completely rebuilt our order processing system to prevent duplication
- Implemented multiple safeguards and testing protocols
- Established a dedicated support system with guaranteed response times
- Created a compensation process for merchants affected by app errors
We understand that our previous lack of response was unacceptable.
Under our new management and support structure, this would never happen again. We now respond to all support requests within 24 hours maximum.
While we cannot undo what happened, we would very much like the opportunity to make this right. Please contact us directly at care@ordermerger.com so we can discuss appropriate compensation and show you how our completely rebuilt system now works.
We're committed to earning back your trust and that of the entire merchant community.
Sincerely,
Tom, TrioM owner