整體評分
4.3
各級評分數量
  • 85% 的評分為 5 顆星
  • 1% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 4% 的評分為 2 顆星
  • 9% 的評分為 1 顆星
2023年5月10日

This app is extremely useful. We've had instances where someone places a follow-up order shortly after their initial order. Due to the shipping dimensions of our product, that follow up order can double international customers' overall shipping costs. Potentially, that's an extra $60-80 or more, depending upon the destination.

Order Merger makes it super-simple to combine orders, so we can refund the extra shipping cost. Such a deal... being able to merge 5 orders or less, per month, free of charge. I'm told the app doesn't affect website speed since it works on the 'back office, and not on the storefront.

Support is really fast and effective, too.

Depending upon your sales volume, you might want to choose to merge manually... at least while you're checking it out.

Radical Variance
美國
使用應用程式 10個月
Trio M 已回覆 2023年5月11日

Thank you for taking the time to share your experience with our app :)

We're happy to hear that you found it extremely useful and that it has helped you save money on shipping costs.

We truly appreciate your feedback and hope to continue providing you with excellent service in the future.

If you need any other assistance, please do not hesitate to contact us!

Tom and the OrderMerger team.

2023年8月17日

We set up the app and had their team double check it before launch. We launched it and bam we lost $1,500+ due to orders being double printed inconsistently - it was hard to catch for us. Upon reaching out about the massive issue, they ignored me now three times. I wish I could upload the emails and the chats! Unprofessional company, buyer beware. We're contacting shopify and working with a lawyer to recover the sum.

Bewilderment
美國
使用應用程式 11個月
Trio M 已回覆 2023年9月28日

Hello there, this is Tom, the owner of Order Merger. I was your point of contact in our support team.

I understand the frustration you experienced with the double printing issue. This happened because the printing was set up without proper filtering. With Order Merger, you have the ability to apply tags to original and merged orders, allowing for precise filtering during the printing process.

I made multiple attempts to reach out to you via email, chat, and WhatsApp to assist you in resolving the issue, but regrettably, we never received a response.

At Order Merger, we take pride in providing top-notch customer support and personalized guidance to thousands of Shopify merchants. I genuinely apologize for any inconvenience you encountered while seeking our assistance.

Should you decide to revisit or have any more questions, please don't hesitate to get in touch with us. We value your business and are here to help. Thank you for your understanding.

2020年12月11日

I used this app to help me merge my orders and ran into a little issue. Their customer service team was A1! They were able to see the problem I had, provided clear solutions and walked me through the entire process with ease. Great communication, fast replies and 24hr service. T

Diosa Luxe Apparel
美國
使用應用程式 接近3年
Trio M 已回覆 2020年12月11日

Thank you so much for your review. Our team always here to help you with any questions :)

2020年8月4日

Great app, a must-have when you're using a post-purchase upsell to combine orders into one. The support is quick and helps solve any issues.

LetterFlex
英國
使用應用程式 接近3年
Trio M 已回覆 2020年8月4日

Thank you for your feedback, we made this application especially for this 🙏 Our support team is always here to help you 24/7😎

2020年7月9日

This app is essential to our business model which offers local delivery twice per week, with two cutoffs for customers on different days of the week. Our routing software can only send one order to one stop, and multiple customers like to add on to their order before the deadline. We needed a way to combine those orders and send them as one -- this is the ONLY app I have found on the app store that does this.

We had some real trouble implementing the app in the beginning, and it caused a huge headache with orders merging that should not, and the other way around. I was able to work with support to get these issues resolved, and they told me that this app now has a full time developer. They are asking me for improvement suggestions, which is great. Overall, this app works well now that the bugs were addressed, and I am hopeful they just keep improving. Highly recommended if you need to merge orders.

Farmivore
美國
使用應用程式 2年多
Trio M 已回覆 2020年7月9日

Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎

2020年11月26日

this is the only app on the app store that do this right (I think they are the only ones who even offer this feature haha) thank you for the quick support and great product!

ZooSurf
以色列
使用應用程式 2年多
Trio M 已回覆 2020年11月26日

Thank you so much for the review! We do our best to answer fast and create unique solutions :D

2021年4月13日

The free plan with the charge for additional merges is perfect for my shop! Their customer support is also top notch!

Cinny Sprout
加拿大
使用應用程式 2年多
Trio M 已回覆 2021年4月14日

Thank you for your 5 stars review. We always improving the app for you :)

2021年6月30日

Anton was very helpful and very prompt with customer support. I highly recommend the app for when customers place multiple orders.

KANSO
美國
使用應用程式 2年多
Trio M 已回覆 2021年6月30日

Thank you so much for the review🙏 Our support team always here to help you 24/7😎

2019年4月18日

Been looking for an app like this one for ages!!! The support is Amazing and set up is top notch. Thanks!

LitShape
美國
使用應用程式 2年多
Trio M 已回覆 2019年4月19日

Thanks for the kind words! 🙏 Keep booming!

2019年4月18日

Super helpful app and very easy to use. Highly recommended if you want to save money on duplicate shipping for orders.

Kewlioo
美國
使用應用程式 2年多
Trio M 已回覆 2019年4月19日

We're glad our app helped you save on shipping! Thanks for the review!