Overall rating
4.3
Counts per rating level
  • 85% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 9% of ratings are 1 stars
Edited January 5, 2021

After 1 month the app has performed well adding extra value to my 'upsold' multi-order customers. This is very important since I'm shipping from Japan to US & EU and customers are not fond of paying twice to ship 2 orders. Also, my technical question was answered & solved very quickly by Eric

awagami factory
Japan
2 months using the app
Trio M replied January 6, 2021

Thank you so much for the review🙏 Our team always here to help you😎

Edited March 16, 2020

needed help on fixing the setting. we got a quick response. good customer service. thank you so much.

Tippsy Sake
United States
About 2 months using the app
Trio M replied March 16, 2020

We appreciate your feedback 🙏 Our support team is here 24/7

December 1, 2020

helpful and good customer service! I really don't have any complaints at all! easy to integrate and have a free version.

Shop Kate Noel
United States
About 2 months using the app
Trio M replied December 2, 2020

Thank you so much for the review. Our team always here to help :)

August 8, 2019

I added this APP to the shop to merge orders for customers that order multiple times during a promotion we put on. They were super helpful and answered all of my questions in a timely manor. Can’t wait to see how smoothly the app works!

w y l o + c o
Canada
About 2 months using the app
Trio M replied August 9, 2019

Thank you so much for this great review! We're always here to help ;)

November 4, 2020

Order merger does as the description describes, the support is amazing. Highly recommend for your e commerce store.

The Coffee Breakers
United States
About 2 months using the app
Trio M replied November 4, 2020

Thank you for your review. Our support team is always here to help you 24/7😎

Edited February 24, 2021

Very nice app. This is going to save us plenty of money on shipping by combining orders. I think our customers will love it, too!
UPDATE: I'm still quite happy with this App. Customer service was very prompt with a recent question as well.

Brushwood Nursery, Clematis Specialists
United States
About 2 months using the app
Trio M replied January 10, 2021

Thank you for the 5 stars review🙏

Edited March 3, 2021

The support team was quick in helping me find a solution and responding to my issues. My one issue is that you cannot automatically merge orders that came through before you downloaded the order merge app. You can still manually do it, so that is good. overall it is a useful app.

Nunchuck Nabee
Canada
About 1 month using the app
Trio M replied March 4, 2021

Thank you so much for the amazing review :) We are hoping the app will help you with your business. Also, we will add this feature asap.

Edited May 23, 2019

At first this app worked great. Unfortunately, it seems the developer's website is down right now and there's no way I can get it to work... Please fix this, you have a great app but make sure your service stays online.

EDIT: The app is up again and working like it should. Changed the rating to 5 stars.

Ʋ
Netherlands
About 1 month using the app
Trio M replied May 23, 2019

We're so sorry for this issue, we've already fixed it, any change you could have a look and update the review?

Thank you so much for using our app :) 🙏

June 16, 2020

Easy to use, not too many parameters to set up. Sometimes "simple" is better. I had some questions to make sure I set up my Automatic Merge correctly and all the agents were very helpful each time. The only problem that was annoying was I couldn't click at the beginning of my set up on a lot of buttons, etc.. and it was not a problem from the app. It was from the Safari browser, as soon as I used Google Chrome it was working like a charm. So do not use Safari to login :)

Léa France®
United States
29 days using the app
Trio M replied June 16, 2020

Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎

March 29, 2020

Absolutely love this app! Makes merging orders quick & simple. They even have an auto-merge feature.

TheShop.mu
Mauritius
26 days using the app
Trio M replied March 29, 2020

Thank you for your feedback 🙏