Overall rating
4.3
Counts per rating level
  • 85% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 9% of ratings are 1 stars
August 21, 2020

I have just installed this app and set it up. I had a question during this process, and started a chat. The support was outstanding! I'd give them 10 starts if I could!

Bohemian Bodycare
Australia
24 days using the app
Trio M replied August 21, 2020

Thank you so much! we're here if you have any other questions!

March 13, 2020

This app is the best app I've found to merge shopify orders, especially when using clickfunnels. Great customer service team, Eric was very professional, patient and assisted me for 2 days to fix my issue. Thanks again! Truly love this app. Only wish you had a flat monthly fee and not billed per merge; especially when merging large quantity of orders per month. Again; Love your App and customer service! ❤️

SkinnyTea Girl®
United States
23 days using the app
Trio M replied March 16, 2020

We appreciate your feedback 🙏

September 6, 2019

I’ve only started using this app, but it’s giving me exactly what I need. Almost more importantly for me, the experience I had with support was excellent.

Types & Symbols
United States
20 days using the app
Trio M replied September 6, 2019

Thank you so much for your review and your faith in our team! We're always here to help :)

June 8, 2021

We have been looking at a way to notify us of 2 open orders for the same customer going to the same address to be able to save money on shipping and increase customer satisfaction. This has become almost impossible. Why shopify does not offer this in Flow or as a native feature blows my mind. There are shipping apps that let you know but they have no actual external notification, so to operate this at scale it needs to be automatic. Order merger does just that, The only thing I wish it did; have an option to not actually merge the orders automatically, but instead, add a tag and/or send an email notification. This would allow the user to then make a real life human decision on what should be done.

Advanced Metal Art
United States
19 days using the app
Trio M replied June 8, 2021

Thank you so much for the amazing review. We created the app specifically for your convenience. Also, we will definitely implement this feature :)

Edited September 3, 2020

We've installed this app and tried to use it. It's great, but we have a little problem. However, thank to their support, we can solve it. Great support team!! <3
Thank you very much!!!!!!!

PAWSIONATE
Vietnam
16 days using the app
Trio M replied August 30, 2020

Hi there,

Thank you for the honest review! we just sent you an email so we can fix the issue with the missing properties. Please get back to us and we'll do our best to fix it ASAP.

Thanks again,

The Order Merger Team

Edited February 24, 2021

I just added this app to my store about a week ago and it's amazing! I have a lot of incoming orders from repeat customers and this has really helped with my shipping process! Very happy with it!

Sandra Lucas Jewelry Store
United States
16 days using the app
Trio M replied February 24, 2021

Thank you for your feedback and recommendation🙏 Our support team is always here to help you 24/7😎

December 3, 2020

Works smooth and considers everything that needs to be considered. Support was amazing and helped onboarding in no time

SparklyTrees
Israel
9 days using the app
Trio M replied December 6, 2020

Thank you so much for the review.

November 27, 2020

So far so good! I've been working with customer service via chat to perfect the user experience for our customers. Looking forward to sharing this app with many people. Already showing to be a lifesaver after one release today during Black Friday. The Auto merge was unbelievably helpful.

superfreshclothes
United States
7 days using the app
Trio M replied November 28, 2020

Thank you so much for your review. Our team always here to help you with any questions :)

September 16, 2020

Great app! Really useful for fulfilling multiple orders from the same customer as a single order - especially for post purchase upsells. The customer support team is great and responsive. Highly recommended.

ICHIBAN STREETWEAR
Singapore
6 days using the app
Trio M replied September 16, 2020

Thank you for your review. Our support team is always here to help you 24/7😎

February 25, 2020

Great app for order editing, order merging, and better customer experience, the support team is great and there are help videos everywhere. Very useful for high volume merchants. The automatic merge feature is something I've been looking for for ages.

99Jersey
United States
6 days using the app
Trio M replied February 25, 2020

We appreciate your feedback 🙏