Triom: Combine, Merge Orders
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Merge or combine customer orders to cut shipping, and let customers edit address, items, or cancel.
Order Merger combines two post-purchase tools in one app: automatic order merging that merges multiple orders from the same customer into a single shipment to cut shipping costs, and customer self-service order editing that lets shoppers fix their own orders post-checkout — you choose which edits are allowed and how long the window stays open. Reduce support tickets, recover post-purchase revenue, and ship the right order every time.
- Automatic merge - merge orders on autopilot based on your criteria
- Merge suggestions - identify same-destination orders ready to merge
- Customer self-editing - change address, items, quantities, or cancel
- Conditional editing rules with per-order window and action overrides
- Restrict edits by sales channel, location, order tags, or product tags
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Shopify Admin
- ShipStation
- Upsell Assistant
Categories
Order updates
Order management
Automation tasks
Customization
Pricing
Choose the plan that best fits your business.
MERGE AS YOU GO
Free
Features
- Includes 5 FREE Merges + 50¢/Merge
- Includes 5 FREE Edits + 50¢/Edit
- Automatic / Manual order merging
- Customer order editing
- Merge & Edit history
BASIC PLAN
$9.99 / month
Features
- Includes 35 Merges + 30¢/Merge
- Includes 25 Edits + 50¢/Edit
- Automatic / Manual order merging
- Customer order editing
- Customer Notifications
- Merge & Edit history
7-day free trial
PRO PLAN
$39.99 / month
Features
- Includes 100 Merges + 20¢/Merge
- Unlimited customer edits
- Automatic / Manual order merging
- Advanced Editing rules
- Customer Notifications
- Merge & Edit history
7-day free trial
ADVANCED PLAN
$79.99 / month
Features
- Includes 350 Merges + 15¢/Merge
- Unlimited customer edits
- Automatic / Manual order merging
- Advanced Editing rules
- Customer Notifications
- Merge & Edit history
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (76)
We tried another order merger app that caused more problems for us than it solved. After doing more research, we found the Order Merger app which met all of our requirements (and then some). We scheduled an onboarding call with Tom who carefully listened to our requirements and then assisted us to configure the Order Merger app to meet all of our needs. Tom did a great job explaining the various features and configuration options in the Order Merger app and the customer order editing option as well. Customer service like this is refreshing to say the least. Thank you very much Tom.
Super helpful app w/ great customer support! Order editing is a game-changer, definitely recommend checking it out!
Works great! Saves us shipping to the same address multiple times in a day. And the customer support is excellent.
Support
App support provided by Triom.
Resources
Launched
April 18, 2019
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, Online Store, other data
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View customers
Customer data
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View products
Inventory, products, product listings, collections
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Edit orders
Assigned fulfillment, order fulfillments, merchant managed fulfillment, order edits, all order history, shipping information, third-party fulfillment, draft orders
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Edit discounts
Discount codes and promotions
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Edit Online Store
Checkout page
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View other data
Locations, Shopify Markets settings, publications of products on sales channels
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