Overall rating Based on 48 reviews
I was attended by Andre who provided excellent service and demonstrated a lot of knowledge.
Thank you for your help.
Gran aplicación para saber todo tipo de datos y buena atención al cliente. Un poco difícil de usar al principio, pero muy útil.
My day is not complete without checking this app. Highly recommended! Been using this app for my store and will continue to my future shopify stores
Best Shopify app for orders and profit analysis I have seen! A super responsive team going the extra mile every single time. Can highly recommend!
We've been using this app. across multiple brands (8+) for just over two years now ... and without a doubt it has certainly made our lives a lot easier. We are wildly more efficient because of it and truly appreciate that it's steadily evolved and improved. Hank & the team are top notch. We've had loads of questions answered within 24 hours. We aren't going anywhere for a long time!
UPDATE: Hank has refunded the $29 improperly charged and apologized. He assured me that they would improve their policies.
Twice on the app page it says that the 14 day trial is free but i was charged $29 and Andre is refusing to refund me under some pretext that the charge is valid.
Could be a great app if I did not have to spend hours of my precious time playing beta tester to help them work out their bugs that prevented me from importing data correctly and getting accurate figures during most of the "trial" period. Incidentally, as soon as i dropped it and was able to focus on my store, my sales and profit increased. Not good for something that is supposed to save you time and efforts.
I do not recommend this app and would love to see someone develop something similar but without the bugs. For the time being i will keep trying other alternatives. This review is from someone with substantial computer, retail, customer service and eCommerce experience. You have been warned.
Hi, there must be some confusion here - we do offer a 14 day trial & this charge was activated via Shopify's billing system.
I am happy to rectify this situation. Please reach out directly - email@example.com
CEO | OrderMetrics
Dusty Rose Essentials
After contacting Order Metrics I was pleased that they got back to me and rectified the technical issues as soon as they were aware. Now I will be able to give the app a go! I have heard great things so I am excited to give it a go. I'll pop back in a week and update on the app but the service is great!
It appears this customer had already activated their trial. We are happy to resolve this promptly. Please email us firstname.lastname@example.org
I have friends who hired the pro plan for $ 29, and when I went to hire a few days later that amount was $ 59. The basic plan is of no use and the pro plan has an abusive price. I'm sad that I can't use it.
Thanks for the feedback. We actually recently created a new program for startup stores that starts at $29 per month for the pro plan to address this market need.
This is my second day on this app & I'm loving it. It integrates all my facebook costs, product costs, shipping costs, shopify fees & all my revenue.
The dashboard lets you see clear day to day profit, weekly or monthly.
If you're spending lots of money on your ads, you want to stay on top of things. I 100% recommend to have this app downloaded, keep your business organized!
& thanks to Andre, answering my questions with clear answers.
WORTH 10X THE COST.
We had SimpleCost app installed and it would not process our database without error. We were in a time sensitive situation and needed to update the historical data. We ran into one issue with OrderMetrics. I went to their website and click on the live chat. The provided instant support (within minutes) and provided a custom solution to our problem. The support agent, Andre helped start to finish. This is one app I would recommend for the value and keep forever because of the support!