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I'm not one to leave reviews especially negative ones but this app has been extremely frustrating. We've used this app for over a year. It use to work well, but over the last 4-6 months it's become very frustrating, costly and a waste of time. It duplicates some products in orders, so staff will spend time picking 60 pieces only to find out it was 30. It doesn't clear all orders, and several more issues. We've been trying to work with the app developers and get nothing but push back and say it's not their problem. We've gone days and weeks without it working correctly costing our company lost time, productivity and money.
Thank you for your feedback. We understand that technical issues can be frustrating and would like to clarify how we deal with them.
Our app is constantly evolving and has received many new features and improvements in recent months. We answer all questions and requests within 24 hours, as we did for your connection. This direct and fast approach is highly appreciated by our customers. In some cases we need additional information, especially if an issue is specific to a certain situation. This is because we work for very different customers, each with their own situation and picking flow.
To continuously improve our services, all feedback is welcome. For technical questions or possibilities, you can always contact our support.
For any e-commerce company, the efficiency of the picking and packing process is crucial for successful operations. We had relied on TradeGecko’s PickPack app for years, a straightforward and effective Shopify application compatible with iOS. Sadly the app was discontinued, leaving us with limited options for maintaining our established workflow on iPhones during the picking and packing stages. After research, we were glad to come across the OP App, which was the most similar to the TradeGecko app.
While the OP Picking App is still in its early stages and has experienced some hiccups, the development team has demonstrated exceptional responsiveness in their communication. They have been quick to address bugs and implement features essential to our operational needs. We appreciate the team's enthusiasm and dedication to resolving issues promptly.
Discovering this app was a relief for our operations, and we eagerly anticipate its continual improvement, particularly with regards to loading speed and UI/UX. The team's evident passion for improving the app gives us confidence in its future development. We are grateful for this solution and are excited to continue using it in our day-to-day operations.
Goede app, innoveren rap en fijn in de communicatie. Ook nog eens een stuk goedkoper dan alternatieven!