PrinterCo Automatic Printing

Hi,

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.

We encourage you to contact our support team if you would like to discuss any of these points further. We are always happy to help merchants get the most out of the app and clarify any questions about its functionality.

Since your review raises several specific concerns, we would like to provide some additional context for other merchants considering our solution.

Regarding licensing, we clearly explain in our documentation, tutorial videos, and knowledge base that a free license key is provided during the trial period. After the trial ends, a one-time license purchase is required to connect the store to our printing system. This is a one-time fee and not an additional monthly or annual charge.

Our app is designed to automatically receive orders from Shopify and print them through a connected POS printer. To perform this function, the app must be running either in the background or on a dedicated mobile device. This allows incoming orders to be received and printed automatically without manual intervention.

With respect to the order information printed on receipts:

• The delivery contact name is printed when it is available. If no separate delivery contact is provided, the billing/customer name may be used instead.

• Phone numbers are printed based on the contact information submitted during the Shopify checkout process.

• Special instructions entered by customers in the cart notes section (for example, "less spice" or "leave the parcel at the door") are printed on receipts. However, some delivery-related fields provided by third-party delivery services may not be available through Shopify's standard order data and therefore may not be printable.

We appreciate that our solution was not the right fit for your specific workflow. At the same time, we believe it is important to clarify how the app is designed to work so that merchants can make an informed decision.

Thank you again for trying our app, and we wish you success with your business.

Thank you so much for the thoughtful review. We’re really glad the app solved the issue of preventing in-store overselling by getting online orders printed immediately.

It’s also great to hear setup went smoothly and that our support team was able to help quickly when needed. We appreciate you taking the time to share your experience and are happy to have you using the app!