PrinterCo Automatic Printing

I really wanted this app to work because on paper it seemed like the perfect solution for automatic thermal receipt printing with Shopify. Unfortunately, my experience was very disappointing.

First, the pricing/licensing was not transparent. After the trial ended, I discovered that a separate license purchase was required in addition to the subscription. That was never made clear upfront.

Second, the auto-printing reliability was poor. The app often required the mobile app to remain actively open on the screen in order to print properly, which defeats the purpose of “automatic” printing for a busy business.

Most importantly, there were major operational limitations:

* It printed billing names instead of delivery names
* Delivery phone numbers would not print unless entered in Shopify contact info specifically
* Delivery instructions failed to print
* Important order details were inconsistent

For a delivery business, these are critical issues because fulfilment accuracy depends on the printed receipt.

What disappointed me most was the support response. Instead of acknowledging the concerns professionally, I was told their app had “no limitations” and that I would “regret” leaving because I would not find a better solution. That response felt dismissive and unprofessional.

To be fair, they did refund the plugin license and cancel the subscription quickly, which I appreciate. But overall, the app was not reliable enough for real-world order fulfilment operations.

The app and printer work seamlessly with our web/shopify orders and through it's automation, have significantly increased productivity and efficiency. The customer support we've received has also has been excellent from start to finish. We would highly recommend PrinterCo.

Really impressed with the support from Printerco.

I’m currently using a Star printer, which initially wasn’t included in their standard module. However, their team went the extra mile to develop and integrate the Star printer into the Printerco system specifically for our setup.

That level of flexibility and technical support is not something you see often.

Highly appreciate their effort and responsiveness. It made a real difference to our operations.